Assoc Spclst, Digital Exp

2 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Investment Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Improve digital user experience for platforms across Retail Equities and Futures
- Ensure streamlining of tech ecosystem to standardize UX
- Undertake the introduction of new/enhanced systems and provide support for existing systems
- Ensure seamless CX for transition between non-digital and digital channels

**Key Responsibilities**:
From Current JD - Team Member, System Support & Solutions
- Liaise with vendors, service providers, Exchanges, Clearing brokers on matters relating to systems & platforms
- Assist in supervision, monitoring and user assistance for trading systems and platforms
- Assist end to end on boarding of Institution/ HFT/Algo clients to ensure smooth transition through the on boarding process.
- Assist in testing and implementation of System/ Platforms
- Support and resolve clients/ FBR’s system issues & complaints
- Effectively manage the workflow of any CRs raised and assess its impact to relevant business units, and help in converting business requirements into functional documents

[Please include your position’s BAU activities here.]

**Functions from E-business development**
- Conducts project management and implementation role in large projects (Raise CR, document user requirement, conduct UAT, etc)
- Provides support to systems inclusive of regions
- Coordinates system related meetings such as Trading System Operational Risk (TSOR) and Project Steering Committee for projects (inclusive regional projects i.e. Vietnam)
- Handle user complaint/feedback on trading system, and provide issue resolution
- Assumes Website administrator responsibilities
- Publishing anouncements via different channels (web, trading system, EDM, etc)
- Handles execution of digital partnerships i.e. AirAsia on loyalty points maintenance, etc

**Functions from Solutions Management & Trading platform support**
- Provides second line of support to branches
- Conducts maintenance and monitoring of systems i.e. renewal of digital certs to system enhancements (mostly BAU), and see through the entire SDLC process from CR raising to UAT and deployment
- Conduct sanity test post enhancement
- Raise Purchase Requests and perform receiving in iProcurement for vendor subscription renewals or adhoc purchases.
- Data extraction for reporting or investigation of trading system issues
- Contract renewal of technical vendors
- Review of payment instructions prior to submission for approval
- Track system expenditure vs budget

**Functions from Regional Futures & Commodities (Business Development)**
- Project manage internal and external stakeholders to ensure deliverables of system initiatives, including seeking internal approval and providing functional documents, and see through the entire SDLC till deployment
- Providing system support and maintenance
- System vendors management
- Support the Squad Lead to plan tasks required for delivery of Quest
- Support identification and interpretation of data/ reports/ research results
- Document and refine product specifications (documentation of deliverables of squad)
- Prepare reports/presentations based on the analysis for external & internal communications
- Source and analyse data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission
- Analyse data and solves data-related issues
- Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis
- _Attend chapter hurdles, meeting, session and training etc _
- _Provide chapter knowledge/expertise to the squad as and when required_

**For Chapter Members only**:

- _Attend chapter hurdles, meeting, session and training etc_
- _Provide chapter knowledge/expertise to the squad as and when required_
- Requirements

**Requirements**:
Bachelor Degree - Degree in Finance, Accounting, Business Administration, Economics, Marketing, Computer Science, Information Technology or equivalent professional qualifications.

1-2 years relevant working experience in Futures, Securities or financial services industry
- Strong expertise in technological requirements for Equities & Futures, with business acumen to convert requirements into technical and functional documents
- Strong knowledge in Equities & Futures productsNotes:

- Add /amend as required

Well informed on the developments in the relevant domain
- Good understanding of key bank processes
- Business financials and planning knowledge
- Good problem solving and analytical skills
- Knowledge on analytical tools
- Good written communication skills
- Strong learning agility and ability to adapt to change with resilience
- Ability to build effective relationships with all stakeholders
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, M

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