Specialist, Product Dvlpmnt

3 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Description

**Primary Objective**:

- Support squads with identifying required alignments and timelines with key CoEs/Service Partners and Support Functions
- Support ideation and development of motor, travel, personal accident, medical, home, fire insurance products and value propositions
- Support related customer journeys to ensure a seamless e2e customer experience both online and offline

Support in building relationship and grow collaborative effort with Community Banking (Retail) to identify synergies from Product Development perspectives

**Key Responsibilities**:
**Product development**

Define plan required for implementation, support with doc., approval. Papers, policy wording etc
- Define compliance requirements, support for delivery of approvals on time and communication across risk, compliance and legal teams
- Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
- Identify potential risks and initiative roadblocks, recommending ways to overcome such obstacles
- Provide risk-based feasibility input to squad understand regulatory and compliance requirements
- Strong understanding of business and operational processes
- In-depth understanding of **Product Development Process**:

- Able to communicate and work with other parts of the organization
- Understand customer personas, needs and pain points via Design Thinking
- Perform Market Research including proposal on new product ideas as and when required
- Participate in product innovation brainstorm and follow through.
- Review Product Design Approval Document, conduct market intelligence and Identify target market.
- Complete the Materiality Assessment Template.
- Present the information on the product design, concept, collaterals, business plan and strategy to respective stakeholder for approval or endorsement
- Consolidate and prepare policy wording, proposal forms, product disclosure sheet and brochure.
- Consolidate proposed product specification, pricing and forecast production.
- Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal
- Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
- Description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
- Coordinate with related points of contacts in CoEs and Support Centers
- Complete product proposal paper and product documentation for review and submission to all approving authorities' i.e. internal stakeholders (PPC and MANCO), IPREB, Group CARL and BNM.

Pre-launch preparation Coordinate post-implementation review analysis Monthly performance tracking (target vs actual) Yearly product review and product harmonization exercise Provide product training to sales where necessary Ensure product and operating manual guidelines are kept up-to-date and complete Propose system enhancements, raise CRs and perform UAT where needed Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals Design, manage & initiate specific sales campaigns to incentivize sales staff Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting) Bring knowledge of specific set of business and operational processes to the team
- Maintain complete documentation of the proposed product and share relevant approval document, including regulatory approval if required.
- Submit Certificate of product readiness to template to Group Compliance
- Update product collaterals in My1portal (if any)
- Coordinate to perform post implementation review analysis

Any other tasks required by chapter lead or Head of Retail Protector
**Management of customer journeys by customer segments/ products**

Support plotting and mapping of end to end customer journeys by products and segments with Retail & Biz Tribes

Identify heat-maps within the journey and seek to rectify, improve and innovate Provide inputs in continuous improvement of journeys
**Chapter Member**

Provide product development advice as and when required by Squads/Circl

**Agile Ceremonies**

Participate in agile ceremonies

**Requirements**:
**Requirements**:
Bachelor Degree -.

Minimum 2 years

Design Thinking capabilities to understand customer personas, needs and pain points

Understanding of travel, personal accident, medical, home, fire insurance products and market landscape/ future trends Forward-thinking strategic mindset Highly organized and detail-oriented when necessary to execute strategies and initiatives Understanding of related regulatory and compliance guidelines Able to balance and consider risk levels in product development
- Well informed on the developments in the relevant domain
- Good understanding of key bank processes
- Business financials and planning

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