Customer Onboarding Specialist

3 weeks ago


Petaling Jaya, Malaysia Food Market Hub Full time

Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing business?

**Position Overview**:
As a Customer Onboarding Specialist at FoodMarketHub, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training and successful mapping of our customers onboarding journey. Your mission will be to cultivate long-term partnerships, drive product adoption, and exceed customer expectations. You will be primarily focusing on the management of the customer journey for new customers and assisting with training our existing customers whenever necessary.

**Key Responsibilities**:
**Onboarding**:

- Lead the onboarding process for new customers, ensuring a smooth and successful transition from the initial implementation phase to achieve first value and full product adoption.
- Develop and execute customised onboarding plans based on the unique needs and objectives of each client.
- Conduct training sessions to empower customers with the knowledge and skills to be able to fully utilise our system.
- Educating our customers on our system's best practices to achieve our customers objectives in the shortest time possible.

**Cross-team Collaboration & Support**:

- Collaborate with the Customer Success team to execute strategies that drive customer satisfaction, retention, and overall success.
- Collect customer feedback and insights to contribute to product/service improvements and enhancements.
- Be able to filter feature requests accordingly and be able to communicate customers requirements accurately based on feedback received.

Work with our Account Managers to drive full product adoption to achieve optimal CSAT and utilisation scores.

**Requirements**:

- Due to the nature of our business, we required someone who are mandarin speaker.
- Bachelor's degree in business, marketing or a related field is preferred.
- At least 1-2 year experience in customer success, account management, or related roles in a food service industry or related roles in a similar sector.
- Excellent communication and interpersonal skills to engage effectively with customers and internal teams.
- Strong problem-solving skills, with the ability to think strategically and provide innovative solutions.
- Detail-oriented, organised, and capable of managing multiple customer accounts simultaneously.
- Tech savvy and possess the ability to quickly learn new software tools.

Join our team at Food Market Hub and become a driving force behind our customers' success while contributing to the growth of our dynamic organisation. If you are passionate about customer satisfaction, technical expertise, and relationship building, we would love to speak more with you.

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



  • Subang Jaya, Malaysia DHL Full time

    We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation. **Job Responsibility**: - Focuses on...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...


  • Petaling Jaya, Malaysia Grab Full time

    **Job Description**: **Get to know our Digital Bank team**: Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We advocate for customers, think in their shoes and embrace a strong sense of ownership and accountability to solve customer...


  • Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...

  • HR Specialist

    4 weeks ago


    Petaling Jaya, Malaysia DXC Technology Full time

    DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Career Horizons Full time

    **Company Overview** A well-established International Manufacturing Group that is a strong player in its industry and has presence globally. They are looking to bring on board an excellent Marketing Comms Specialist to support their team in PJ. - Manage the overall Marketing Comms function including: Brand management, External and selected internal...


  • Subang Jaya, Malaysia Language Talent Solutions Full time

    WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...


  • Petaling Jaya, Malaysia ABB Full time

    **Order Handling Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Petaling Jaya, Malaysia Ultimate AC1 Sdn Bhd Full time

    evelyn fertility & Women Specialist Clinic are a specialist fertility and women health clinic. We offer gynaecology and fertility treatment services. We are also specialised in gynaecology laparoscopic surgery.We managed prenancy in first trimester including screening for Down Syndrome etc. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM...


  • Petaling Jaya, Malaysia JACOBS DOUWE EGBERTS Full time

    Logistics Specialist (Supply Chain) - Supply Chain - Petaling Jaya - Full-time - Malaysia **About The Role**: The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to: - Execution of effective local logistic services; - Identifying opportunities in...

  • Cloud specialist

    7 days ago


    Petaling Jaya, Malaysia Vstecs Full time

    CLOUD SPECIALIST Selangor - Kota Damansara, Petaling Jaya RESPONSIBILITY: Collaborate with architect and developers to design and build cloud service oriented solutions. Propose and design solutions based on cloud best practices and industry standards. Deliver technical details, diagrams, or other content to assist in creating quotes and proposals. Create...


  • Petaling Jaya, Malaysia Brandt International Sdn Bhd Full time

    **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

  • Customer Service

    4 weeks ago


    Petaling Jaya, Malaysia Ant Force Sdn Bhd Full time

    Responsibilities: - Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) - Ensure all SLAs are met accordingly - Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied - Provide a high level of professionalism and competent customer service - Able to communicate...


  • Petaling Jaya, Malaysia Standard Chartered Full time

    **Job***: Retail Banking **Primary Location***: Asia-Malaysia-Petaling Jaya **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 31/Oct/2023, 5:23:23 AM **Unposting Date***: Ongoing **The Role Responsibilities** **Strategy** - Handling customer inquiries i.e walk in/courier received goods/ customer document handling. - Handling...


  • Petaling Jaya, Malaysia Demed Solutions Sdn Bhd Full time

    **Application Specialist (Medical Equipment)** **Responsibilities**: - Assist in medical equipment installation and ensure proper functioning of the equipment. - Plan and execute structured operation/user training. - Perform live demonstration and presentation such as Continuous Medical Education (CME) to potential and existing customers. - Maintain good...


  • Petaling Jaya, Malaysia Demed Solutions Sdn Bhd Full time

    **Application Specialist (Medical Equipment)** **Responsibilities**: - Assist in medical equipment installation and ensure proper functioning of the equipment. - Plan and execute structured operation/user training. - Perform live demonstration and presentation such as Continuous Medical Education (CME) to potential and existing customers. - Maintain good...


  • Petaling Jaya, Malaysia MATCHLINK SDN BHD Full time

    Handle all customer interactions and enquiry on a timely basis and initiate best possible solutions, ensure KPIs are achieved consistently. - Deliver excellent services and increase customer satisfaction. - Identify opportunities to upsell relevant products. - Work closely with sales team for any sales enquiry from new customers. - Maintain confidentiality...


  • Petaling Jaya, Malaysia Tec D Full time

    **Job Summary**: **Principal Responsibilities**: - Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region. - Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide - Ensure the right levels of communication with the Autodesk partners and deliver accurate...


  • Petaling Jaya, Malaysia Pods & Petals Giftlab Full time

    **Job Requirements** - Possess a relevant Business Diploma will be an advantage - Preferably some related working experience. Otherwise, fast learner, fresh graduates or Interns who are passionate, resilient, and with awesome work ethics are greatly welcome. - Good in written and spoken English. - PC literate with hands-on experience in internet & a...


  • Petaling Jaya, Malaysia JACOBS DOUWE EGBERTS Full time

    **Company Description** It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in...