Specialist, Middle Office

2 weeks ago

Petaling Jaya, Malaysia Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Malaysia-Petaling Jaya

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 31/Oct/2023, 5:23:23 AM

**Unposting Date***: Ongoing

**The Role Responsibilities**

**Strategy**
- Handling customer inquiries i.e walk in/courier received goods/ customer document handling.
- Handling in & out batching for daily submission/appeal from Credit & GBS i.e LO/archive files/customer document.

**CDD Support Role**
- To ensure all DSMS Sales Managers have proper understanding of CDD documentation & process with the standard of compliance that required for audit purpose by tracking using Excel and updated at all time.
- To be developed as CDD specialist for New Business.
- Provide advice & recommendations to DSMS Business Clients Team on any matters regarding CDD documentations & process.
- CDD Screener for DSMS Business Clients Team
- To ensure all CDD submission are in order & rectify any CDD errors by informing both maker & proposer.
- Performing onboarding based on the uplifted standards and CDD Procedures, to ascertain facts of the case and bring it to satisfactory conclusion and approved status.
- Advisory role to DSMS Business Clients Team in regards of documentations required in CDD.
- To ensure all DSMS Business Clients Team adhere to all updated processes & procedures in CDD.
- To ensure accuracy in CDD submission by doing screening / filtering at Proposer before sending it to CET.
- Being the point of reference of all matters relating to CDD for BIL New Business.
- To ensure CDD errors at < 2%.
- To achieve the required service standards for setting priorities, and for scheduling activities to make best use of time.
- To update reporting trackers on cases and latest progress as per timeline agreed by the Line Manager
- Handling of company documentation appropriately and always observe compliance i.e. confidentiality and secrecy.
- Manage general administrative and housekeeping of office filing & records are systematically.
- Completing all e-learning’s assigned for the role before due date.

**Processes**
- KYC/CDD Account Opening Processes as per DOIs, updates, CDD Procedures, Group Procedures and guidelines.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

**Risk Management**
- Execution responsibility for identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them

**Governance**
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Internal - Sales, Product, Segments, Governance, RB, GBS, CDD, Credit & Risk.

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in Malaysia
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Education: Diploma/ Degree in any field

**Role Specific Technical Competencies**
- Spot Opportunities
- Solve Problems
- Collaborate
- Communicate
- Achieve Results

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrat

  • Training Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Training Specialist (MNC Company)A reputable Company is currently looking for a Training Specialist to join the team and be based in the Selangor office. Key responsibilities include:More than 5 years of experience as trainer, external training specialist in Engineering/Manufacturing related products Demonstrated experience developing...

  • Training Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Training Specialist (MNC Company)A reputable Company is currently looking for a Training Specialist to join the team and be based in the Selangor office. Key responsibilities include:More than 5 years of experience as trainer, external training specialist in Engineering/Manufacturing related products Demonstrated experience...

  • Customer Care Officer

    6 days ago

    Petaling Jaya, Malaysia Autocraft Motor Carriages Sdn Bhd Full time

    **Responsibilities**: To act as a middle person between the company and customers in resolving customer complaints effectively and professionally Assisting superior in providing excellent customer service Provide feedback and monitor the progress/status of customer complaints cases Prepare weekly and monthly report Ensure customer lounge and outlet area...

  • On-Site Machining Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Siemens Energy Full time

    On-Site Machining Specialist About the Role Location Malaysia Selangor Petaling Jaya Company Siemens Energy Sdn. Bhd. Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Mid-level Professional A Snapshot of Your Day The On-Site Machining Specialist (OSM)’s Day starts either in an...

  • On-site Machining Specialist

    3 days ago

    Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** The On-Site Machining Specialist (OSM)’s Day starts either in an office environment, on-site or in a tooling facility. He is responsible to support the Project Teams with the analysis of machining requirements of our service projects across the Region Asia-Pacific and provide relevant instructions and guidance to Project...

  • Senior Officer, Mortgage Specialist, Kota Damansara Branch

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia United Overseas Bank Full time

    Senior Officer, Mortgage Specialist, Kota Damansara Branch Posting Date: 22-May-2023 Location: Kota Damansara, Selangor, MY Company: United Overseas Bank (Malaysia) Bhd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Customer Service Officer

    5 days ago

    Petaling Jaya, Malaysia BEACON HOSPITAL SDN BHD Full time

    Coordinate and provide smooth health screening journey for customer from registration until being seen by doctor. Beacon Hospital is a medium-sized cancer specialist hospital equipped with 100 beds and more than 80 medical specialists. Our primary focus is to provide advanced medical equipment, specialist doctors and professional nursing care to our patients...

  • Collections Officer

    6 days ago

    Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Responsibilities**: - Respond and resolve customer’s problems - Ensure feedback and unresolved cases are channeled to respective departments for case resolution. - Build a good relationship with customers to provide excellent service. - To complete any ad-hoc tasks given from time to time. **Job Requirements**: - Good Bahasa Malaysia & English...

  • Sme Recovery Officer

    6 days ago

    Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

    **Qualifications**: - Diploma in Finance, Banking, Business Administration, or related field. - Strong understanding of banking regulations, compliance standards, and legal procedures related to loan recovery. - Excellent negotiation, communication, and interpersonal skills. - Ability to prioritize tasks, manage time effectively, and meet deadlines in a...

  • Application Support Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Application Support Specialist (Reputable Company) A reputable Company in Malaysia is hiring for Application Support Specialist to join the team and be based in the Selangor office. Key responsibilities include:Having more than 3 years working experience and above working as Application Support Specialist/Software DeveloperGood experience in...

  • Inside Sales Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Inside Sales Specialist (APAC Region) A global IT Solutions Company is looking for Inside Sales Specialist to join the team and be based in the Selangor office. You will be working closely with a dedicated Inside Sales team by offering innovative IT solutions to the regional customers in APAC region. Key responsibilities...

  • Market Intelligence Specialist

    Found in: beBee S MY - 4 weeks ago

    Petaling Jaya, Malaysia ZF Group Full time

    Req ID 66314 Petaling Jaya, Malaysia    To strengthen our market intelligence team in the region APAC, we are looking for a market data analyst / market research specialist with focus towards the Automotive Aftermarket. Your research focus will be around the strong growing markets in ASEAN, but you will also support other global and regional APAC...

  • E-commerce and Merchandising Specialist

    7 days ago

    Petaling Jaya, Malaysia Dermalogica LLC Full time

    Join our team as an **E-commerce and Merchandising Specialist**, where you'll take charge of the daily management and expansion of our brand's e-commerce channels. Your mission will be to optimize campaigns, promotions, and the overall customer experience while aligning with our brand's merchandising strategies. This dynamic hybrid role operates from...

  • Product Specialist

    6 days ago

    Petaling Jaya, Malaysia Bosch Group Full time

    **Company Description** In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible...

  • Coordinator

    7 days ago

    Petaling Jaya, Malaysia WL Great Builder Engineering Sdn Bhd Full time

    **_Job Description_** - To assist in maintenance work procurement and productivity; - To build a long term relationship with clients, suppliers and sub-contractors; - To follow up on maintenance works and be the middle person of contact between clients, contractors and suppliers; - To record maintenance works daily and arrange contractor or...

  • Senior Project Engineer

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Doka Full time

    Job Description As a valued member of our engineering team, you will be based in our Malaysia office, responsible for providing engineering design and calculation support to large-scale and/or infrastructure projects across the Middle East Africa & Asia Pacific (MEAAP) regions. If you are passionate about your work, have an inner drive to succeed and...

  • Network Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Network Specialist (IT-based Company) An IT-based Company is currently looking for Network Specialist to join the network department based in the Selangor office. Key responsibilities include:Experience in supporting and administrating network (LAN, WAN, VLAN) infrastructure platforms including Router, Switches, Firewall,...

  • Application Support Specialist

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Application Support Specialist (Reputable Company) A reputable Company in Malaysia is hiring for Application Support Specialist to join the team and be based in the Selangor office. Key responsibilities include:Having more than 3 years working experience and above working as Application Support Specialist/Software...

  • Secretary cum Project Assistant at COO’s Office

    Found in: Talent MY C2 - 7 days ago

    Petaling Jaya, Malaysia REV Media Group Full time

    Job Description: Responsible for the smooth running of the superior’s daily office administration as well as the division as a whole in terms of providing administrative support, encompassing the execution of daily and assisting the COO on project management of key transformation/modernization projects in the Group i.e. Documentation preparation...

  • Corporate Entity Specialist

    Found in: beBee S MY - 3 weeks ago

    Petaling Jaya, Malaysia Schlumberger Full time

    Corporate Entity Specialist Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​ Our inclusive culture is the key to our success. We collaborate with our internal community of...