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Technical Customer Support I
3 weeks ago
**Job Summary**:
**Responsibilities**:
- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms.
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problem-solving skills.
**Job Requirements**:
- Education background: Bachelor’s Degree in IT/Computer science or engineering only
- Preferred Work Experience (years): 0-2 years of experience Key Skills and Competencies
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Basic IT Support background/ experience
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)
**Job Type**: Contract
Contract length: 12 months
**Salary**: Up to RM3,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
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