Night Shift Mandarin Customer Service

First level of support for internal employees and customers c) Major Incident outside business hours support and to collaborate with Product, Engineering and CMT for Priority 1 incident. To ensure it can be managed within 2 hours resolution time and ensure it properly escalates to the support. d) Ensure proper handover from 1 shift to another to ensure...

**Client background**: Our client is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. **Tenure**: 2-year contract _(Renewable)_ **Basic salary**:RM 2000 -...

**Job Responsibility**: - Provide exceptional customer service on personalized phone services. - Determine customer requirements and promptly address inquiries. - Resolve customer problems and fulfil their requests. - Maintain an accurate and updated customer database. - Build and retain customer relationships by accurately identifying and resolving...

**Job Type** Onsite full-time job **Area** Global Internet/ IT **Office Location** MID VALLEY, Kuala Lumpur, Malaysia **Working Days** 5 working days and 2 off days per week **Working Times** Rotational Shift (Weekend & Night Shift) **Benefits** Annual Leaves| Group Term Life & TPD| EPF | Critical Illness | Professional Supports **Responsibilities** -...

**Responsibilities** - Monitor and respond to the alarm signals within service level targets. - Handle all Inbound/ Outbound calls bi-lingually and effectively. - Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner. - Assign out all jobs requested by customer to respective departments for further...

**POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)** **Responsibilities**: - To escalate unresolved queries to designated departments for further investigation. - To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. - To communicate...

**Highlights**: - Friendly colleagues and a positive work environment. - Rapid and stable company expansion. - Convenient access to nearby public transport. - Smart Casual dress code. **Responsibilities**: - Efficiently resolve customer complaints by coordinating with internal teams and ensuring timely resolution. - Analyze customer feedback to identify...

BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

**equirements** - High school diploma or equivalent required. - Must have at least six months customer service experience or equivalent - Must successfully pass a background check. - Must be fluent in Mandarin / Cantonese with English. **Responsibility** - Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality...

**Whom are we looking for?** - Excellent command of English in both verbal and written communication. - Technical skills and computer knowledge with hands-on mentality. - Excellent soft skills, verbal and written communication skills. - Excellent listening skills. - Ability to de-escalate calls in an effective manner. - Ability to assess the customer and...

**Descriptions**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...

Vacancy: Customer Service - Mandarin Speaker (Day Shift) - Location: Kuala Lumpur, Malaysia **Salary**: RM4000 + KPI Bonus. Head Counts: 8 Start Date: 5th February 2024. Working Hour: Mon - Sun 9am - 6pm, (5 days a week) Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer support &...

**Company Overview**: BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company...

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

**Job description** - Basic Salary - RM1600 - Attendance allowance : RM100 - Night Shift allowance : RM100 - Location : Kenanga International (Bukit Bintang/Raja Chulan/KLCC station) - Working hours : 8.30am - 5.30pm | 9pm - 6am **ROLES AND RESPONSIBILITIES** - Perform operational responsibilities for business process outsourcing projects assigned by the...

**Customer Service Requirements**: - Strong verbal communicator - Willing to learn & treat patients with care - Experience is preferred. Inexperienced is still welcome as training will be provided. **Customer Service Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to...

**DUTIES, RESPONSIBILITIES AND AUTHORITIES**: 1. To ensure steam boiler running efficiently and continuous steam supply to production. 2. To perform rectification and troubleshooting on steam boiler. 3. To perform preventive maintenance and minor repair on steam boiler. 4. To perform water chemical treatment program on steam boiler. 5. To perform daily...

**Functions and Responsibilities** - To provide customers with complete and accurate solutions and product information, solve customer problems, and provide high-quality service. - Promote the continuous optimization of product functions and improve the user experience through feedback of product problems and suggestions. - Customer oriented, actively follow...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

Woking Hour : 9pm to 6am (Monday - Friday) Job Details: - Gathering, collating and preparing documents - Sorting the documents, scanning the document, scanning and pack the documents - Capturing data into database **Requirements**: - Experience as admin, data entry or clerk is an advantage - Basic knowledge in computer - The ability to manage and process...