Helpdesk Support Night Shift Only

Provide technical support and assistance to end-users, ensuring their issues are addressed and rectified promptly. - Troubleshoot and resolve customer's problems within the company's ticketing system, and remote assistance tools. - Answer the call and record detailed information about reported incidents or service requests in the company's ticketing system....

**Key Responsibilities**: - **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary. - **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately. - **System Monitoring**:...

9pm - 6am Monday to saturday - Jalan Sultan Ismail, KL - indexing, filling, scanning document **Job Types**: Full-time, Contract Contract length: 12 months **Salary**: RM1,700.00 - RM1,800.00 per month Schedule: - Day shift - Night shift Supplemental pay types: - Attendance bonus - Overtime pay

Team Introduction The Global Finance Helpdesk is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility for this position is to manage the finance helpdesk and address incoming...

**Responsibility** - Perform all check-in and check-out tasks. - Manage online and phone reservations. - Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed) - via online social network/physically. - Provide information about our...

**Job description** - Basic Salary - RM1600 - Attendance allowance : RM100 - Night Shift allowance : RM100 - Location : Kenanga International (Bukit Bintang/Raja Chulan/KLCC station) - Working hours : 8.30am - 5.30pm | 9pm - 6am **ROLES AND RESPONSIBILITIES** - Perform operational responsibilities for business process outsourcing projects assigned by the...

Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that it is resolved and responded to in a timely manner. - Identify errors/bugs and guide customers to troubleshooting and problem-solving. - Escalating unresolved customer complaints to the 2nd level or technical department. -...

**What will we be expecting you to do?** - Work with team members to find potential customers and meet company monthly standard - Documents client’s information including phone number, address, and call history - Respond to forthcoming inquiries regarding USA FDA, Process Certification, Product Certification, and Training through phone calls - Ready to...

**What will we be expecting you to do?** - Work with team members to find potential customers and meet company monthly standard - Documents client’s information including phone number, address, and call history - Respond to forthcoming inquiries regarding USA FDA, Process Certification, Product Certification, and Training through phone calls - Ready to...

Role : Customer Service Professional JobScope To answer inbound calls pertaining customer inquiries or complaint regards Prepaid Hotlink Services & to cross sell for example » to convince prepaid customer to upgrade their package to a postpaid plan Night Shift (PM) 1PM - 10PM 2PM- 11PM 3PM- 12AM 4PM- 1AM 5PM- 2AM **Salary**: RM2,000.00 per...

**Requirements**: - Permanent Night Shift (8pm-5am/11pm - 8am) - Monday to Friday (weekend off) - Fresh Grad with SPM are welcomed to apply. - Good in Mandarin and English. **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with...

Education: - SPM (Minimum) - Any related customer service experience, minimum 1 year **Skills**: - Microsoft Office - Good communication skills - Soft skills - patience, empathy, calm under pressure **Experience**: - First level support Areas of Responsibilities: - Receiving and managing complain (CMMS System) from user to person-in-charge - Answering...

**Job description** - Working includes Shifts (Weekend and Public Holiday) - Ensure timely and accurate delivery of technology products and services to Agents. - Record issues in HelpDesk System - Communicate the Issues to the technician - Generate daily, weekly, monthly management reports - Manage multiple areas of technology and multiple departments. -...

Job Snapshot **Employee Type**: - Full-Time **Location**: Kuala Lumpur**Job Type**: - Other **Experience**: - Not Specified **Date Posted**: - 5/2/2024 **Why choose Logicalis?** As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and...

**JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...

Join us in our mission to empower local businesses for success in the post-pandemic world while also opening doors to a high-income opportunity! We're a rapidly expanding IT company founded in 2019, dedicated to modernizing businesses by developing custom mobile apps that propel them into the new era of sales. Currently, we're on the lookout for 2 dynamic...

**As a first-level (L1) support technician**: **Working Hours - Monday to Friday (7.00am - 10.00pm) in 9 hours shift & Saturday half day (7am -1pm). Working days shall be a total of 5.5 days excluding Sunday & public holidays.** - Answering all incoming calls promptly. - Returning missed calls promptly. - Communicating politely and using appropriate...

**Position : IT Helpdesk (System Administrator), Fresh graduate welcome to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by...

**Position : IT Helpdesk (System Administrator), Fresh graduate welcome to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by...

**Responsibilities**: - Provide first-level technical support and troubleshooting assistance for users - encountering issues with the system. - Diagnose and resolve basic technical problems with the system, including login - issues, navigation problems, and basic functionality inquiries. - Document all support interactions and reported issues accurately and...