Network IT Customer Support

2 weeks ago


Kuala Lumpur, Malaysia Freshtel Internet Sdn Bhd Full time

Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer’s lodged issues and ensuring that it is resolved and responded to in a timely manner.
- Identify errors/bugs and guide customers to troubleshooting and problem-solving.
- Escalating unresolved customer complaints to the 2nd level or technical department.
- Updating the resolution progress to the customer timely and accordingly.
- Possessing excellent company packages and service knowledge to enhance customer support.
- Maintain a high and consistent level of support quality across the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Compiling the customer support service-related performance information and preparing the report for the management.

**Job Requirements**
- Diploma or Bachelor’s Degree in Computer Science, Management Information, Computer Information Technology, or any related field.
- Preferable with 1 year of relevant working experience in Telco, Networking, or IT related.
- **Fresh graduates are encouraged to apply.**:

- Good interpersonal skills with a positive attitude.
- **Able to start immediately is an added advantage.**

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Night shift
- Weekend jobs

Expected Start Date: 08/15/2023



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