Helpdesk

2 weeks ago


Kuala Lumpur, Malaysia Zecon Medicare Sdn Bhd Full time

Education:

- SPM (Minimum)
- Any related customer service experience, minimum 1 year

**Skills**:

- Microsoft Office
- Good communication skills
- Soft skills
- patience, empathy, calm under pressure

**Experience**:

- First level support

Areas of Responsibilities:

- Receiving and managing complain (CMMS System) from user to person-in-charge
- Answering phone call from users and staff.
- Update customer data and daily activity.
- Properly escalate queries to the next level of support ( technical team).
- Follow up with customer (users) on the resolved queries.
- Any other task that given by Supervisor/ Head of Department.

**Salary**: From RM1,700.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Day shift
- Night shift
- Weekend jobs

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- working: 1 year (required)

Application Deadline: 07/08/2023


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