Helpdesk
2 weeks ago
Education:
- SPM (Minimum)
- Any related customer service experience, minimum 1 year
**Skills**:
- Microsoft Office
- Good communication skills
- Soft skills
- patience, empathy, calm under pressure
**Experience**:
- First level support
Areas of Responsibilities:
- Receiving and managing complain (CMMS System) from user to person-in-charge
- Answering phone call from users and staff.
- Update customer data and daily activity.
- Properly escalate queries to the next level of support ( technical team).
- Follow up with customer (users) on the resolved queries.
- Any other task that given by Supervisor/ Head of Department.
**Salary**: From RM1,700.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Day shift
- Night shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- working: 1 year (required)
Application Deadline: 07/08/2023
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