Hard Services Lead

3 weeks ago


Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

Responsible in managing the M&E systems and ensure the effectiveness of overall planned preventive maintenance program. Assist the Site Facilities Manager in providing site facility management (operation & Maintenance), HSE management, procurement & vendor management, Helpdesk team Management and technical team management

Facility Management (Operation & Maintenance)
To assist in the implementation of operation related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program and helpdesk management. Minimizing the risk of plant failure.
To create and update the site asset register and ensure the statutory compliance are in place.
Review stock levels of the required inventory of spares on site
Recommend continuous management initiatives and energy management plan
Managing ad-hoc related projects
To submit relevant reporting data and ensure timely submission to Facilities Manager
To provide 2nd level support and manage the site operation in the absence of Facilities Manager

HSE Management
To ensure the site provision of safe working environment and compliance to HSE standards
Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site

Procurement & Vendor Management
To conduct performance assessment of technical vendors and ensure the delivery are as per agreed SLA/KPI
To assist the Facilities Manager and ensure vendor procurement processes are in in compliance to both Client and JLL guidelines

Technical Team Management
To prepare the job descriptions for all technical staff and assign relevant manpower to specific task
Provide leadership and guidance to the team of onsite Technicians and overall management of their work schedule, planning of leave and coverage, etc.

Helpdesk Team Management
To prepare the job description for Helpdesk Administrator and ensure the SLA/KPI are adhered to with superior customer service management
Ensure all work orders and tickets relating to M&E maintenance are closed within agreed timelines

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The role will be responsible for the operational analysis and execution of the Global Support Centre Service Assurance processes (Change, Transition and Service Asset & Configuration) within the regional Hubs to ensure dentsu provides exceptional customer service. This role requires you to be available to cover a shift pattern covering Monday-Friday 07:00 -...

  • Team Lead- Accounts

    5 days ago


    Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and...

  • Sales Executive

    2 weeks ago


    Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Execute call strategies provided by Digital Sales Manager / Telemarketing Manager - Perform lead qualification to identify potential customers - Identify and contact customers and gain communication access with them - Combine sales skills with product/service knowledge and convert the maximum possible suspect leads into...

  • Operation Lead

    3 days ago


    Kuala Lumpur, Malaysia PLUSH SERVICES SDN BHD Full time

    Company Overview We are Plush Services a young startup company focused around providing short term rentals with extremely fast and rapid growth. We have international ambitions and are planning to take our company to the next level with the right people. We believe in treating our staff with dignity and respect as well as providing a platform for personal...


  • Kuala Lumpur, Malaysia SWIFT Financial Messaging Services Full time

    About the Role What to expect? - As the first point of contact, to process all new professional services orders within the agreed service level agreements and to ensure all professional service order are aligned with pre-defined framework - Monitor the day to day running of operations to ensure smooth progress with major stakeholders (pre-sales, business...

  • Customer Experience, Insurance Services

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Klook Travel Technology Pte. Ltd. (Singapore) Full time

    About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...

  • Service Delivery Lead

    19 hours ago


    Kuala Lumpur, Malaysia RIDIK SDN BHD Full time

    Role - Representative & single point of contact for all new demands/project requirements Responsibilities - Acknowledge the demand received and initiate the first level of requirement understanding with the business - Setting up BRD walkthrough sessions involving all stakeholders & subsequent follow up calls to ensure clarity of the requirement - Ensure...

  • Ifm Service

    3 days ago


    Kuala Lumpur, Malaysia JLL Full time

    JLL supports the Whole You, personally and professionally. IFM Service - ASEAN Lead Account Management - Work Dynamics What this job involves Experienced with Facilities Management Service More than 5 years similar experience working as FM in fortune 500 companies Act as SPOC for ASEAN region, lead the FM team of 6 team members in providing daily FM...

  • Service Lead

    1 day ago


    Kuala Lumpur, Malaysia Standard Chartered Full time

    **Job**: Operations **Primary Location**: Asia-Malaysia-Bukit Jalil KL **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 08/Mar/2024, 12:29:05 AM **Unposting Date**: Ongoing **The Role Responsibilities** **Job Role** To perform specific duties as instructed by the team management and to assist the team management in overseeing...

  • Lead, Salesforce Technical

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Lead, Salesforce Technical (IT Service Provider) An IT service provider is currently Lead, Salesforce Technical to join them in their Selangor office.Key responsibilities include:• Bachelor’s degree in Computer Science, Information Technology or etc• Implementing a culture of continuous improvements within the Customer Management Systems...

  • Japanese Team Lead

    5 days ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Japanese Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 12,500 Process: Travel App Language: Japanese + English Headcounts: 5 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead...

  • Technical Lead, .Net

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Technical Lead, .Net (IT Service Provider) An IT service provider is currently Technical Lead, .Net to join them in their Kuala Lumpur office.Key responsibilities include:• A Bachelors degree in Computer Science with 5 years of working experience in related areas.• Develop and lead the product development covering technical interfaces,...

  • Lead, Salesforce Technical

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Lead, Salesforce Technical (IT Service Provider) An IT service provider is currently Lead, Salesforce Technical to join them in their Selangor office.Key responsibilities include:• Bachelor’s degree in Computer Science, Information Technology or etc• Implementing a culture of continuous improvements within the Customer...


  • Kuala Lumpur, Malaysia BAE Systems Full time

    **Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur** BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage...

  • Technical Lead, .Net

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Technical Lead, .Net (IT Service Provider) An IT service provider is currently Technical Lead, .Net to join them in their Kuala Lumpur office.Key responsibilities include:• A Bachelors degree in Computer Science with 5 years of working experience in related areas.• Develop and lead the product development covering technical...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **Tech Service Desk Lead** **-** **(**230001S5**)**- Drive collaborative discussions within the team, challenge thought processes, and monitor staff performance and resource utilization by assessing and analysing opportunities to optimize the operational environment. - Review, assess, and provide feedback on support vendor performances via weekly meetings...

  • Service Supervisor

    3 days ago


    Kuala Lumpur, Malaysia IJEON FOODSERVICE (M) SDN BHD Full time

    **Service Supervisor** **Tuktuk Catering** **Responsibilities**: The **Service Supervisor** oversees all aspects of a banquet or event, including set-up, food presentation, serving, and clean up while focusing on detail and quality presentation and customer service. **Service supervisors** are also responsible for training and coaching of the banquet...

  • Service Point Operations Lead

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Shopee Full time

    Service Point Operations Lead - SPX Xpress DepartmentOperationsLevelExperienced (Team Lead)LocationMalaysia - Kuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...

  • Team Lead, Java

    Found in: Talent MY C2 - 2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Team Lead, Java (IT Service Provider)An established IT Service Provider is looking for Team Lead, Java to join the team and be based in the Selangor office.Key responsibilities include:Engage in requirement, design, implementation, testing and support of custom banking solutions including features enhancements, new functionalities, and...

  • SAP Technical Lead

    1 day ago


    Kuala Lumpur, Malaysia Esync Software Services Sdn Bhd Full time

    **A. Role / Accountabilities**: - As the **SAP Functional Lead **for **one or more** of the following **modules: FICO, SD, MM, PP, PM, QM, BPC, S&OP, Integration.**: - Lead, drive and manage the module or business area under your responsibility throughout the project lifecycle encompassing key phases of requirement gathering, detailed design, development,...