Service Delivery Lead

2 weeks ago

Kuala Lumpur, Malaysia RIDIK SDN BHD Full time

Role - Representative & single point of contact for all new demands/project requirements Responsibilities - Acknowledge the demand received and initiate the first level of requirement understanding with the business - Setting up BRD walkthrough sessions involving all stakeholders & subsequent follow up calls to ensure clarity of the requirement - Ensure Resource Allocation with respective Domain Lead for SME involvement (inclusive Infra and Security) - Get the BRD sign-off with business - Weekly progress & alignment calls by PPO Governance with PPO Delivery Planning. - Build & Maintain strong relationships with customer & proactively address any issues or concern - Present Service Delivery updates in Weekly governance call - Escalate potential risks/issues
- All issues to be monitored till BRD Sign Off - Maintain Service Delivery tracker and keep it updated on share-point. - Collate TPMO Efforts Utilization, Resource availability & get it approved from Digi Governance - SLA Management for Projects - Resource hirings for the AD team - Induction to New Hires Skills - Strong MS Excel & PowerPoint skills - Strong written & spoken communication - Telco experience & have basic functional knowledge - Good understanding of ITSM
Who We Are: We provide business consulting & technology services to small, mid, large & startup organizations across multiple industries. Consultation on all aspects of the business process that have the ability to affect the outcome. We specialize on dashboards, strategy, technology architecture and landscape, business transformations and processes. Our Mission: To be acknowledged as a preferred business and technology service provider for consistently providing Thoughtful & Effective solutions for our clients. The Cutting Edge: Best mix of Domain Expertise and Industry knowledge with tailor made solutions for different business and technology needs through a Thinking Approach and performance driven. Value Proposition: At RiDiK, we have tried humbly to re-define “services” by adding a component of Consulting into it. This means that we endeavor to specialize in providing Business Consulting Solutions and not just plain services. Our Believe: We focus on attracting talent not hunting for talent. Our Values: Honesty: Honest hearts, honest actionsWe talk straight and to the point. Passion: Put our heart and soul into it. Teamwork: Go together, go far.
Bachelor's or Equivalent

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