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Service Delivery Manager
2 weeks ago
**Job Title**: Service Delivery Manager
**Location**: Kuala Lumpur, Malaysia
**Company**: Ssquad Global Solutions
**Experience**: 7+ Years
**Position Summary**:
**Key Responsibilities**:
- Manage the end-to-end delivery of services to clients, ensuring adherence to SLAs and KPIs.
- Develop and maintain strong relationships with key client stakeholders.
- Act as the primary point of contact for escalations and issue resolution.
- Lead a team of service delivery professionals, providing guidance and support.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Conduct regular service reviews and performance evaluations.
- Identify opportunities for service improvement and efficiency gains.
- Prepare and deliver reports and presentations to clients and senior management.
- Ensure compliance with contractual obligations and company policies.
- Monitor market trends and competitor activities to identify business opportunities.
**Qualifications**:
- Bachelor’s degree in Business Administration, IT, Engineering, or a related field.
- Minimum of 7 years of experience in service delivery management or a similar role.
- Proven track record of managing client relationships and delivering services within budget and timeline constraints.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and problem-solving abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in project management and service delivery methodologies.
- ITIL certification is preferred.
- Experience in the IT services industry is a plus.
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Exposure to diverse and challenging projects.
Pay: RM8,000.00 - RM10,000.00 per month
Schedule:
- Day shift
**Experience**:
- Service Delivery Manager: 7 years (preferred)
**Language**:
- Malay, English (required)
**Location**:
- Kuala Lumpur (required)
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