HR Service Delivery Lead

5 months ago


Kuala Lumpur, Malaysia Avanade Full time

Come join us
As our Japan Services Delivery Lead, you will use your strong knowledge of HR processes, programs and systems and service delivery to oversee the day-to-day operations of our centralized team. You will also collaborate with key stakeholders across our organization to optimize and scale your team’s delivery of efficient, effective, and impactful HR services to our employees and leaders in Japan.
Skills and experiences
- Minimum of 6 years of experience in HR Operations, with at least 3 years of experience in a shared services environment and 3 years in a mentorship, supervisory or leadership role - Proficient in both Japanese (minimum JLPT N2) and English - Proven track record of partnering with or leading remote or globally disbursed talent - Ability to communicate technical information to both technical and non-technical stakeholders - Previous experience leading change management, service delivery or program management globally - Experience redesigning, revamping or originating new processes and experiences and leading implementation
About you
Characteristics that demonstrate success for this role: - Consultative, collaborative, relationship builder - Resilient, adaptable, flexible - Intellectually curious and passionate about tech
What you'll do
- Provide direct leadership and coaching to a team of HR transactions and inquiries specialists, focused on providing timely and accurate delivery of HR services. - Oversee the delivery of a wide range of HR services, including but not limited to employee onboarding, offboarding, payroll administration, benefits administration, HRIS maintenance, and employee data management. - Support continuous improvement initiatives, with a special focus on reducing friction and manual intervention throughout our employee lifecycle for Japan - Set clear performance expectations, manage workload and support capacity planning and resource forecasting. - Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds expectations and regularly report on our overall delivery health - Participate in the creation and delivery of large-scale global projects and initiatives.
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
A great place to work



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