Ssc HR Service Excellence

3 weeks ago


Kuala Lumpur, Malaysia Samsung Electronics Full time

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.

2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

The Role is responsible in driving operation improvement, which leads to efficient, and effective delivery of HR shared services within South East Asia & Oceania region. This include managing the overall HR Operations process standardization & optimization (include but not limited to Payroll Process) and Service delivery excellence for the countries supported by the HR Shared Service Center (SSC). The key deliverables are captured below:

- Ensure the HR services are compliantly, accurately and efficiently delivered in accordance with agreed Service Level agreement.
- Generate reports on service delivery performance, payroll metrics and other relevant KPIs.
- Identify operational gaps across different teams and drive to ensure closure.
- Analyze data to identify trends, issues and opportunities for improvement.
- Proactively share insights and recommendation with the team leads to identify and implement projects that can help to optimize efficiency and quality of service.
- Positively manage relationship with internal and external stakeholders.
- Continuous effort on knowledge management and documentation. Develop and implement programs that help to ensure all SOPs are up to date and the knowledge base is well maintained, reducing the risk of errors of outdated information.
- Serve as HR Service point of contact and manage satisfaction surveys. Work closely with team leads to formulate action plans to address the concerns or issues raised.

Job Requirement
- Bachelor’s Degree in Business, IT or other relevant disciplines.
- HR Shared Service or BPO experience is preferred.
- Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.
- Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement
- Effective interpersonal skills, both written and spoken.
- Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/ problems.
- Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.

Skills and Qualifications



  • Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities This role is responsible for SSC HR-wide service excellence, working on key SSC...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position SummaryIntegrate different work processes operated by each business unit to contribute to standard HR operation.Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).Role and ResponsibilitiesThis role is responsible for SSC HR-wide service excellence, working on key SSC HR initiatives...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position SummaryIntegrate different work processes operated by each business unit to contribute to standard HR operation.Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).Role and ResponsibilitiesThe Role is responsible in driving operation improvement, which leads to efficient, and...

  • Ssc Service Manager

    3 months ago


    Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full time

    **JOB SUMMARY** This role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the Operating Companies it serves, including service...

  • Ssc Service Manager

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full time

    JOB SUMMARYThis role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the Operating Companies it serves, including service interactions,...

  • HR Services Manager

    6 days ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schaeffler Technologies AG & Co. KG Full time

    Select how often (in days) to receive an alert: Create Alert Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and...

  • HR Services Manager

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

  • HR Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia ManpowerGroup Full time

    **JD - HR Analyst** - Working arrangement will be flexible (60/40) - first 2 months required to be in office for training 12 Months Contract Position **Key accountabilities** - Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes. - Provide support to employee and organisation as and when required...


  • Kuala Lumpur, Malaysia Ingredion Full time

    Location : KL Eco City, Bangsar Reports to : Senior Manager, HR Shared Services Direct Reports : 12 (2 on site, 10 remote) Workplace Type : Hybrid The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office...


  • Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 20 February 2024 SalaryRM6000 - RM8000 per month LocationKuala Lumpur Job type Permanent DisciplineHuman Resources Reference271224_1708425464 - **Flexible Working Environment**: - ** Attractive Remuneration Package**: - ** Fast Career Progression** A leading service provider multinational corporation. With a 1 billion USD...

  • HR Services

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

  • HR Services

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF Objectives of the Position Provide quality supervision and...

  • HR Services, Core

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

  • Process Excellence

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia AGOS ASIA SDN BHD Full time

    Join our Dream Team to: - Work with and be mentored by a group of consultants with deep practitioner experience as Head of Global Shared Services - Recommend process improvements and design robust to-be processes based on your understanding of HR Best Practices - Project manage Shared Service Center (SSC) transition implementation for our multi-national...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is proud to announce our collaboration with a leading Global Retailer in the FSSC transformation program. We are currently looking for an Accountant, who will report to the Head of SSC to support Malaysia office in the day-to-day operation of the assigned subsidiaries and regions.about the jobOverseeing comprehensive financial...

  • Process Excellence

    4 weeks ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Financial Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia AGOS ASIA SDN BHD Full time

    Financial Analyst - Shared Services Centre (SSC) APAC (M/F/d) (LOCAL ONLY)(PERMANENT) Location : Bukit Jalil, KL (HYBRID) Domain : Manufacturing HP : +6017 3800 845 (ELLE) As Financial Analyst, you will be part of the Corporate Controlling team and responsible for the following key aspects with a global scope: - Management Reporting - Performance...