Ssc HR Service Excellence

3 weeks ago


Kuala Lumpur, Malaysia Samsung Electronics Full time

Position Summary

1. Integrate different work processes operated by each business unit to contribute to standard HR operation.

2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).

Role and Responsibilities

The Role is responsible in driving operation improvement, which leads to efficient, and effective delivery of HR shared services within South East Asia & Oceania region. This include managing the overall HR Operations process standardization & optimization (include but not limited to Payroll Process) and Service delivery excellence for the countries supported by the HR Shared Service Center (SSC). The key deliverables are captured below:

- Ensure the HR services are compliantly, accurately and efficiently delivered in accordance with agreed Service Level agreement.
- Generate reports on service delivery performance, payroll metrics and other relevant KPIs.
- Identify operational gaps across different teams and drive to ensure closure.
- Analyze data to identify trends, issues and opportunities for improvement.
- Proactively share insights and recommendation with the team leads to identify and implement projects that can help to optimize efficiency and quality of service.
- Positively manage relationship with internal and external stakeholders.
- Continuous effort on knowledge management and documentation. Develop and implement programs that help to ensure all SOPs are up to date and the knowledge base is well maintained, reducing the risk of errors of outdated information.
- Serve as HR Service point of contact and manage satisfaction surveys. Work closely with team leads to formulate action plans to address the concerns or issues raised.

Job Requirement
- Bachelor’s Degree in Business, IT or other relevant disciplines.
- HR Shared Service or BPO experience is preferred.
- Good understanding of HR and payroll operations, with proven track records in managing and achieving project milestones.
- Self-motivated and pro-active in resolving issues and identifying new opportunities for improvement
- Effective interpersonal skills, both written and spoken.
- Strong analytical and problem-solving skills. Able to work collaboratively with internal and external stakeholders to resolve issues/ problems.
- Strong proficiency in Microsoft Excel. Knowledge in Power Query and Power BI is an added advantage.

Skills and Qualifications



  • Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities This role is responsible for SSC HR-wide service excellence, working on key SSC...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Manager, SSC HR Operations and Service ExcellenceAdd expected salary to your profile for insights.Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This includes conducting payroll audit activities in compliance with HQ standards.Drive operational efficiency by implementing process improvements and leveraging...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time

    Manager, HR Operations and Service ExcellenceApply remote type On-site locations Mercu 2, Kuala Lumpur, Malaysia posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R101425Position SummaryThis role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics America Full time

    Position SummaryThis role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with HQ requirements and enhancing operational efficiency. It focuses on payroll audit and compliance, system automation, and process improvement that optimize service delivery.Role and ResponsibilitiesSupport SSC HR Head and part leads in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics America Full time

    Job SummaryWe are seeking a highly skilled HR Operations and Service Excellence Leader to support our SSC HR Head and team in driving key improvement initiatives. The successful candidate will be responsible for ensuring compliance with HQ requirements and enhancing operational efficiency.Key ResponsibilitiesSupport the SSC HR Head and part leads in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics America Full time

    About the RoleThe SSC HR Head and Team Support Specialist will play a critical role in supporting our SSC HR Head and team in driving key improvement initiatives. This includes ensuring compliance with HQ requirements and enhancing operational efficiency.ResponsibilitiesConduct payroll audit activities in compliance with HQ standards.Implement process...

  • Ssc Payroll Manager

    7 hours ago


    Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary Manage 9 team members in delivering payroll services for the subsidiaries and is expected to meet their HR’s expectations and Service Level Agreement. Role and Responsibilities - To lead and direct the time & attendance and payroll service. - To manage the payroll team to ensure the shared service delivers payroll services that meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics America Full time

    Service Delivery Optimization ExpertWe are seeking a Service Delivery Optimization Expert to drive operational efficiency and enhance service delivery within our organization. This role will involve developing and implementing process improvements and leveraging automation to streamline workflow.Key ResponsibilitiesDevelop and implement process improvements...

  • HR Services Manager

    3 days ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Job Title: HR Data Analyst Associate - Service Excellence**Company Overview**BASF SE is committed to delivering exceptional HR services. We are seeking a highly skilled HR Data Analyst Associate to join our team and drive service excellence initiatives.**Job Description**The HR Data Analyst Associate will provide data analysis and advisory services to...

  • Ta Partner

    3 weeks ago


    Kuala Lumpur, Malaysia Ingredion Full time

    Location: KL Eco City, Bangsar Reports to: Direct: Senior Manager, Human Resource (SSC); dotted line: TA Partner, North & South East Asia Direct reports: No Workplace type: On-Site The TA Partner SSC - EMEA & APAC will be responsible for: - Business partnering - Build productive, collaborative relationships with hiring managers and HR business partners...


  • Kuala Lumpur, Malaysia Ingredion Full time

    Location : KL Eco City, Bangsar Reports to : Senior Manager, HR Shared Services Direct Reports : 12 (2 on site, 10 remote) Workplace Type : Hybrid The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    BASF SE seeks an experienced Regional HR Excellence Manager to lead and oversee all aspects of HR excellence within People Services HR APAC, focusing on developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization's vision and mission.The successful candidate will work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    COMPANYLead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on the support for developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization vision and mission.Work closely with senior leadership to ensure GB HR aligns with the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    Lead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on the support for developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization vision and mission.Work closely with senior leadership to ensure GB HR aligns with the overall strategy and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    Objectives of the PositionLead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization's vision and mission.Work closely with senior leadership to ensure GB HR aligns with the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full time

    Objectives of the PositionLead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization's vision and mission.Work closely with senior leadership to ensure GB HR aligns with the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

    Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ECARX Full time

    Who We AreECARX is on a mission to transform the automotive industry through cutting-edge technology, data-driven solutions, and exceptional user experiences. Our commitment to delivering next-generation digital cockpit platforms and intelligent vehicle computing has established us as a global leader in automotive technology. As part of our continued growth,...