Talent Services Manager, Apac

Location : KL Eco City, Bangsar

Reports to : Senior Manager, HR Shared Services

Direct Reports : 12 (2 on site, 10 remote)

Workplace Type : Hybrid

The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office locations. This role will partner with Country Business HR, COE, and other Shared Services teams to monitor services delivery and quality, drive continuous process / solutions improvement initiatives, and deliver global/local talent programs

Core Responsibilities:

- Manage team, and coordinate daily activities across locations in a consistent manner
- Oversee the execution of talent services and solutions in HR Operations
- Oversee the execution of Local HR services, to ensure risk, compliance, operational excellence, and standardized delivery in employee programs, services, HR policy, process, and procedures
- Support team in managing the resolution of escalated Talent Inquiries
- Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to identify process and service quality improvement opportunities.
- Liaise with Managers, Business Leaders, CoEs, and Business HR as needed regarding escalated inquiries and continuous improvement of services
- Share relevant talent content with Content Maintenance Services professional to maintain on portal site
- Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution
- As applicable, provide local project management support to roll-out new programs / initiatives
- Support the career development of team members. Assess training needs, coach for performance improvement

Mandatory requirements:

- Bachelor’s Degree
- HR Expertise: Exhibit a robust background in HR functions i.e. HR Generalist, Recruitment, Talent Management or relevant
- Minimum of 7 years of HR experience with 3-5 years’ experience in a people manager capacity in a shared services or manufacturing plant.
- Must be knowledgeable about HR Processes especially related to manufacturing plants.
- Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results. Experience managing people in different geographical location is a plus.
- HRIS: Strong background in HRIS and data management, preferably with experience in systems like Workday, ServiceNow
- Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction.
- Project Management Skills : Leads multiple multi-faceted projects and monitors execution. Has ability to identify and manage potential derailers.
- Language Skills & Proficiency: Must have expert proficiency in English. Fluency in Malay, Mandarin or Thai is an added advantage.
- Willing to travel within the region as and when required.

Required behaviors and skills:

- Possesses the ability to collaborate effectively with stakeholders of HR Operations leadership
- Experience in the development and implementation of HR Shared Services initiatives
- Expert knowledge of HR policies and procedures
- Exhibits talent process expertise and command of relevant process intersection points, policies, and procedures
- Ability to guide, mentor and develop people
- Ability to handle confidential and sensitive information
- Experience in conflict and issue resolution
- Exhibits strong team development skills
- Demonstrates the ability to build and maintain strong relationships with customers and key external constituents, including vendors

Relocation Available:
No