HR Service Delivery Specialist

2 weeks ago

Kuala Lumpur, Malaysia Avanade Full time

Come join us
As Avanade’s HR Service Delivery Specialist, you are part of the HR Operations team. You are responsible for delivering high-quality services to employees, developing, and executing human resources transactional services, and meeting service level metrics. You will lead the HR operations for Japan, working closely with the Japan Business HR team and Global HR Shared services. Support and execute delivery excellence initiatives, using benchmarks and best practices comparisons ensuring consistent high-performance service.
Skills and experiences
- Prior HR support or related experience (5+ years HR domain or related service experience/2+ years’ Service/Process management experience/2+ years Team & Client management experience);
- Fluent English and Japanese skills are essential - Japanese N1 Certified or Native Speaker;
- Excellent time management with ability to prioritize tasks and execute with mínimal supervision;
- Proficiency in navigating MS Office (i.e. Microsoft Outlook, Word, SharePoint, etc.);
- Proven ability to build and manage relationships with colleagues and customers;
- Requires mínimal guidance when determining methods and procedures on new assignments.
About you
Characteristics that can spell success for this role:

- A Growth Mindset and the drive to succeed;
- Strong communication and interpersonal skills;
- Strong analytics and problem-solving skills;
- Flexibility and detail-oriented;
- Proactivity and accuracy expected.
What you'll do
- Regional Operation Delivery management: Overall ensure the steady delivery with Standard Quality and efficiency, monitoring the volumes in each region, keep tracking with the team on any challenges or foresee concerns and plan accordingly or in advance;
- Team Management: Dedicate on Team Engagement, Recognition & Growth;
- Stakeholder Management: Develops enduring, trusted relationships with both internal & external Key Stakeholders, able to handle escalations, organize quarterly and host QBR review meeting accordingly, etc;
- Reporting and Analysis: Regular Monthly/Quarterly SLA related reporting and analysis, issue-based analysis, capacity analysis etc., able to generate insights, provide advise / action plan if needed.
Enjoy your career
Some of the best things about working at Avanade
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 8 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growth
- Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits [2] Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [3] Inclusion & Diversity | Avanade page. Create a future for our people that focuses on - Expanding your thinking - Experimenting courageously - Learning and pivoting Inspire greatness in our people by - Empowering every voice - Encouraging boldness - Celebrating progress Accelerate the impact of our people by - Amazing the client - Prioritizing what matters - Acting as one

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