HR Services Specialist

1 week ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Role Summary**:
As a People Operations Specialist, you will work within the Global HR Delivery Center Team and will be reporting to the Global Delivery Center - Team Lead. You will involves providing support to HR related request such as general policy queries and related employee life cycle actions.

**Essential Responsibilities**:

- Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries.
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.
- Proactively work on improvement projects and testing of New HR Tools.
- Providing customer service support.
- Escalating complex queries to appropriate owner (inside or outside of HR).
- Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.

**Qualifications/Requirements**:

- Have Diploma or Bachelor's degree in Human Resources or Social sciences background.
- Have 1-2 years of experience in a corporate HR support or client services role.
- Have good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations.
- Be a customer focused with the ability to provide remote HR support via Global HR Centre.
- Have ability to handle sensitive situations and maintain a high degree of confidentiality.
- Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
- Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools.

**Additional Details**:

- **Contract Duration**:12 months
- **Location**: Kuala Lumpur
- **Monthly Salary**:MYR 3,500.00 per month
- **Shift Allowances**: MYR70.00 per day
- **Work Schedule**:Office based - NAM Shift (8PM - 4AM) / Monday-Friday

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday


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