HR Services Manager

2 days ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?**

**Do you want an open, supportive, and caring working environment?**

**Do you view your development needs seriously as we do?**

**If YES, then take your career to the #NextLevel with BASF **

**O**bjecti**v**es of t**h**e **P**osi**t**ion**
- ** Responsible for the operation management of end-to-end HR services delivery **for countries in scope, covering Talent Acquisition, Mobility, HR Administrative, Learning & Development, Compensation & Benefits, Payroll, Labor Relations & Law, Workforce Analytics and HR Projects.
- Collaborate with key stakeholders on HR Services projects such as service scope expansion, review on service level agreements and service quality enhancement initiatives.

**M**ain **T**as**k**s**

**Operational Excellence**
- Ensure consistent quality and compliance on service deliveries offered by the team on the HR Services portfolio.
- Effective Issue Management where crisis managed timely and cross-functionally, stakeholders consulted, risks contained, and sustainable solutions made in place for business continuity.
- Responsible for vendor management for HR Services, which includes service provider scouting, selection, negotiation, contract management, onboarding, performance monitoring and vendor invoice processing.
- Implement HR Services targets and support identified projects and initiatives for service hub goals.

**Service Engagement**
- Ensure services delivered are in accordance with established Service Level Agreements and internal KPIs.
- Develop competent team who effectively provide value-added services, HR competency and expertise to service recipients, going beyond transactional or administrative services.
- Build and maintain effective stakeholder management to promote collaboration for achievements and service excellence experience.

**Process Improvement and Project Initiatives**
- Proactively explore and implement digitalization and process optimization initiatives to achieve best cost to serve, engaging team experience and service excellence. Drive implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
- Ensure delivery on knowledge management framework in building the formation of competence hub. Develop and timely management of knowledge strategies in ensuring the sustainability of competent HR Services team.

**People Leadership**
- Manage team resources (size of 18 - 20 members) to meet optimum workforce in delivering quality service deliveries.
- Consistently demonstrate corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) on people leadership practices.
- Committing to the coaching and development of team member.

**M**ini**m**um **E**d**u**cation and **Q**u**alifica**t**ion **R**e**q**ui**r**ed for **t**he **P**osition**

**Education**
- Tertiary education, preferably graduate in Human Resource Management

**Working Experience**
- Minimum 8 years of HR Administration experience with 2 years supervisory experience.
- Demonstrated success in leading and managing a complex work group of about 10-20 people.
- Experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft).
- Experience in the initial setting up and managing operations of a shared service centre/ outsourcing.
- With good analytical skills & project implementation experience.

**Technical & Professional Knowledge**
- Good general Human Resources skills and knowledge in similar function.
- Excellent communication and people management/ development skills.
- Some knowledge of Human Resources and Employment Laws in the Asia Pacific region.
- Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous.

**BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Euro

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