Talent Services Manager, Apac

6 months ago


Kuala Lumpur, Malaysia Ingredion Full time

Location : KL Eco City, Bangsar

Reports to : Senior Manager, HR Shared Services

Direct Reports : 12 (2 on site, 10 remote)

Workplace Type : Hybrid

The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office locations. This role will partner with Country Business HR, COE, and other Shared Services teams to monitor services delivery and quality, drive continuous process / solutions improvement initiatives, and deliver global/local talent programs

Core Responsibilities:

- Manage team, and coordinate daily activities across locations in a consistent manner
- Oversee the execution of talent services and solutions in HR Operations
- Oversee the execution of Local HR services, to ensure risk, compliance, operational excellence, and standardized delivery in employee programs, services, HR policy, process, and procedures
- Support team in managing the resolution of escalated Talent Inquiries
- Drive Continuous Improvement: Foster a customer-focused culture of continuous improvement within the HR SSC. Collaborate with other operations management areas to identify process and service quality improvement opportunities.
- Liaise with Managers, Business Leaders, CoEs, and Business HR as needed regarding escalated inquiries and continuous improvement of services
- Share relevant talent content with Content Maintenance Services professional to maintain on portal site
- Monitor SLAs and Reporting: Ensure adherence to SLAs, produce and review reports on performance, and identify and track any administration or performance issues. Escalate issues as necessary for timely resolution
- As applicable, provide local project management support to roll-out new programs / initiatives
- Support the career development of team members. Assess training needs, coach for performance improvement

Mandatory requirements:

- Bachelor’s Degree
- HR Expertise: Exhibit a robust background in HR functions i.e. HR Generalist, Recruitment, Talent Management or relevant
- Minimum of 7 years of HR experience with 3-5 years’ experience in a people manager capacity in a shared services or manufacturing plant.
- Must be knowledgeable about HR Processes especially related to manufacturing plants.
- Team Management: Ability to lead and coach large, diverse, and multicultural teams with a strong team focus and desire to achieve results. Experience managing people in different geographical location is a plus.
- HRIS: Strong background in HRIS and data management, preferably with experience in systems like Workday, ServiceNow
- Customer Management: Experience in managing customer relationships and maintaining customer focus and satisfaction.
- Project Management Skills : Leads multiple multi-faceted projects and monitors execution. Has ability to identify and manage potential derailers.
- Language Skills & Proficiency: Must have expert proficiency in English. Fluency in Malay, Mandarin or Thai is an added advantage.
- Willing to travel within the region as and when required.

Required behaviors and skills:

- Possesses the ability to collaborate effectively with stakeholders of HR Operations leadership
- Experience in the development and implementation of HR Shared Services initiatives
- Expert knowledge of HR policies and procedures
- Exhibits talent process expertise and command of relevant process intersection points, policies, and procedures
- Ability to guide, mentor and develop people
- Ability to handle confidential and sensitive information
- Experience in conflict and issue resolution
- Exhibits strong team development skills
- Demonstrates the ability to build and maintain strong relationships with customers and key external constituents, including vendors

Relocation Available:
No



  • Kuala Lumpur, Malaysia Donaldson Full time

    Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...

  • Bim Manager

    6 months ago


    Kuala Lumpur, Malaysia Talent-Merge Pte Ltd Full time

    As the BIM Manager for the Asia-Pacific region, based in Kuala Lumpur, Malaysia, you will be responsible for developing and implementing a Building Information Modelling (BIM) strategy that aligns with the companys objectives and project requirements across the APAC region. Your role will involve acting as a key collaborator between the clients team, design...


  • Kuala Lumpur, Malaysia Herbalife Full time

    Overview: THE ROLE: The Manager, Talent Acquisition (TA) GBS HR is responsible to lead, manage and support the further set up of the established TA team in GBS HR APAC. The Manager, TA GBS HR will be tasked with the further preparation and change management of TA tasks migration, creating a full-suite of best-in-class TA services to support the business...

  • Talent Manager

    6 months ago


    Kuala Lumpur, Malaysia LEWIS Full time

    **About TEAM LEWIS** We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award-winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious...


  • Kuala Lumpur, Malaysia cbs APAC Full time

    cbs India is the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. We are looking for a **e-Invoicing Consultant/Project Consultant/Service Delivery Manager **who is passionate to grow with us in the APAC...


  • Kuala Lumpur, Malaysia NOV Inc. Full time

    **Role Objective** To thrive as a Talent Acquisition Manager, you should have a proven track record in full cycle recruiting and employment branding. Your ability to identify talented individuals and support their career growth within our organization is paramount. Join our team and make a significant impact by bringing in top talent and building a strong,...


  • Kuala Lumpur, Malaysia Orange Full time

    As a global IT and communications services provider, Orange Business helps companies collaborate more effectively, operate more efficiently and engage better with their customers - connecting their people, sites, and machines securely and reliably. Through a unique combination of robust network and IT infrastructure, managed services, and professional,...


  • Kuala Lumpur, Malaysia ib vogt Full time

    **Intro Paragraph**: Ready to power the energy transition? We're on the lookout for a Talent Acquisition Specialist to join our APAC HR team. You will join the APAC HR team of four (stationed across Malaysia and the Philippines respectively) and be responsible for end-to-end recruitment processes, carrying out continuous improvement processes and be...

  • Talent Sourcer

    8 months ago


    Kuala Lumpur, Malaysia Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

  • Talent Sourcer

    8 months ago


    Kuala Lumpur, Malaysia Maker Lab Full time

    Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...


  • Kuala Lumpur, Malaysia Comrise Full time

    **Job Title: Employee Relation Manager (APAC)*** **Job Num: 28014** **Job Category: HR** *** **Job Location**: **City**: - Kuala Lumpur**State**: - None**Country**: - Malaysia**Postal Code**: **Overview**: *** *** **Responsibilities**: - Provide expert advice and guidance to managers and employees on a wide range of employee relations matters, such...

  • Regional HR Manager

    6 months ago


    Kuala Lumpur, Malaysia Computacenter Full time

    **Regional HR Manager (APAC)**: **Location**: Malaysia - Kuala Lumpur, Malaysia - BangsarSouth KL, Malaysia - Puchong | **Job-ID**:204240 | **Contract type**:|** Business Unit**: Human Resources **Regional HR Manager** **Life on the team** We are looking to hire a Regional HR Manager to join our growing team in APAC, this is an excellent opportunity for...


  • Kuala Lumpur, Malaysia Vantage Market Full time

    **Responsibilities**: - Managing end-to-end recruitment process in Malaysia/ Indonesia, focusing on APAC Talent Acquisition on non-tech roles such as financial frontline business development, support and operational services roles - Work closely with business heads and hiring managers to manage expectations and identify hiring needs - Responsible for...


  • Kuala Lumpur, Malaysia Ingredion Incorporated APAC EMEA Shared Services Sdn Bhd Full time

    Payroll Services Professional - Ingredion Kuala Lumpur SSC **Location**: KL Eco City, Mercu 3 **Reports to**: Payroll Manager **Workplace type**: Hybrid **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help...


  • Kuala Lumpur, Malaysia Airwallex Full time

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept...


  • Kuala Lumpur, Malaysia Gogobuddy Recruitment Full time

    **A Leading MNC Providing Smart Grid Solutions (Petaling Jaya, Selangor)** The role reports to an SVP, Grid Automation and leads a team of over 20 staff spread across APAC. It holds the P&L responsibility for the Service Business and the Automation & Communication Product Group. **Salary**: From RM30,000.00 per month Schedule: - Day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    We are Link Compliance, a leading HR Consulting firm providing Global HR services from our operation centre in KL.With decades of experience, we have forged strong connections globally, gained direct access to exclusive resources and a large talent pool.We promise that our expertise in this industry can help you with your PEO needs, recruitment sourcing, HR...


  • Kuala Lumpur, Malaysia Labconco Corporation Full time

    Assists the International Sales Manager and APAC Territory Managers in the direction of sales programs within an assigned geography. Support continued market growth of Labconco products by assisting dealers’ sales efforts and sales activities within an assigned region. Serve as a primary resource for dealers and customers requiring assistance...

  • Reward Analyst

    6 months ago


    Kuala Lumpur, Malaysia BSI Full time

    Great that you're thinking about a career with BSI! A newly created Reward Analyst role in our multinational standards company supporting the APAC reward capabilities. British Standards Institution (BSI) is the leading global standards and certification organisation, equips businesses with the necessary solutions to turn standards of best practice into...


  • Kuala Lumpur, Malaysia Jobs2Grab Full time

    **_JOB SCOPE_** **_ Role : APAC Transport Category Manager_** We are looking for a transport category manager to join our APAC procurement transformation and become part of an exciting journey towards a centralized procurement organization. The APAC Transport Category Manager is acting as the expenditure owner of the transport category and thereby - Will...