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HR Services Specialist
2 weeks ago
Role Summary:
As a People Operations Specialist, you will work within the Global HR Delivery Center Team and will be reporting to the Global Delivery Center - Team Lead.
You will involves providing support to HR related request such as general policy queries and related employee life cycle actions.
Essential Responsibilities:
- Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer daytoday HR related transactions including promotions, salary changes end of employments, onetime payments, verification of employment and employee inquiries.
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.
- Proactively work on improvement projects and testing of New HR Tools.
- Providing customer service support.
- Escalating complex queries to appropriate owner (inside or outside of HR).
- Monitoring team queue in the case management tool and selfassign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.
Qualifications/Requirements:
- Have Diploma or Bachelor's degree in Human Resources or Social sciences background.
- Have 12 years of experience in a corporate HR support or client services role.
- Have good analytics, business, and financial acumen, with the ability to analyse complex data, draw conclusions, and offer recommendations.
- Be a customer focused with the ability to provide remote HR support via Global HR Centre.
- Have ability to handle sensitive situations and maintain a high degree of confidentiality.
- Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
- Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools.
Additional Details:
-
Contract Duration:12 months
-
Location: Kuala Lumpur
-
Monthly Salary:MYR 3,500.00 per month
-
Shift Allowances: MYR70.00 per day
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Work Schedule:Office based
- NAM Shift (8PM 4AM) / Monday-Friday
Job Type:
Contract
Contract length: 12 months
Pay:
RM3, RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
-
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