Finance helpdesk

1 month ago

Kuala Lumpur, Malaysia Tiktok Full time

Team Introduction The Global Finance Helpdesk is a sprightly team under the finance department. We are committed to providing financial consulting services for employees around the world. This position will be non-exempt (hourly) and eligible for overtime. The primary responsibility for this position is to manage the finance helpdesk and address incoming inquires during set hours. Responsibilities- Address global finance inquiries in a timely and accurate manner, and provide professional financial suggestions;- Work closely with cross-functional and global finance departments, and stay up-to-date on internal finance policies and practices; English and Mandarin will play the same important level as oriental audience and users are Mandarin instructured- Be proficient in the company's global and local financial policies, process and system, as well as other financial-related matters; - Collect and analyze past consults to improve the team's overall efficiency and satisfaction rating;- Identify financial risks and report urgent problems in a timely manner, and proactively make recommendations for the improvement to business management from a finance point of view. - Bachelor's degree with at least 1 to 2 years of work experience in customer service or financial services;- Can adapt to shift work and accept night to morning scheduling requirements (.: 23:00-07:00);- Good logical thinking and communication skills, ability to navigate complex financial topics and translate results into recommendations; - Business oriented with a client-service mindset; - Can work and think independently under pressure, and can also be a good team player. Self-motivated, responsible, open-minded.

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