Agency Admin Associate

4 weeks ago


Kuala Lumpur, Malaysia Intelek Talent Solutions Sdn Bhd Full time

**Position**:Agency Admin Associate

**Contract Duration**:6 Months Contract

**Industry**: Insurance/Takaful

**Working Location**:Jalan Ampang, KL

**Basic Salary**:RM 2,300

**Work Schedule**:Monday - Friday (8.30 am - 5.30 pm)

**Job Summary**:To assist the Head of Agency Admin in supporting agency administration functions for Takaful business and to help the Company achieve its short-term goals and long-term objectives.
- Liaise with the IT department and follow up with agents regarding MPOS app problems or bugs.
- Update MPOS EPAY Payment Pending Cases and request refunds/transfers from agents regarding e-Payments.
- Update event notifications for version updates, downtime of MPOS, E-pay, etc.
- Provide technical and functional support.
- Monitor and respond promptly to requests received through the helpdesk.
- Attend to users on issues encountered, escalate issues when necessary, update users on status, and close tickets when issues are resolved.
- Manage configurations, utilities, software default settings, etc., for new users.
- Report issues to the MPOS app developer for escalation.
- Ensure all registrations, movements (branch transfer), terminations, and resignations are updated in the system.
- Ensure collection of batch letters for change of servicing and reinstatement.
- Compile letters with the "Bulk Mailing Insertion Request Form" by batch.
- Ensure compliance with Agency Office Maintenance (AOM) guidelines.
- Process AOM payment monthly and submit to Agency Compensation before the deadline.
- Update the listing of received PR Manual Adjustment forms.
- Assist inquiries from agents and other relevant parties regarding PR Manual Adjustment.

**Requirements**:

- **Bachelor’s Degree in Finance/Banking/Accounting/Insurance or related course (preferably 3.00 pointer and above).**:

- **Minimum 3 years of experience in the industry with experience in Takaful/Insurance environment.**:

- Excellent communication skills in English and Bahasa Malaysia (both spoken and written) with the ability to interact with individuals at all levels.
- **Good customer service skills, with basic mobile app knowledge, and front office operations.**:

- High attention to details and able to work within tight deadline.
- **Must be able to start immediately or within short notice & fully vaccinated for Covid19.**

**Tag: nfh/plp/26112023**

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: RM2,300.00 per month

Application Question(s):

- How much notice are you required to give your current employer?
- Are you a Malaysian Citizen?

**Education**:

- Bachelor's (required)

**Experience**:

- Administrative: 1 year (required)



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