IT Helpdesk Support

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. - Prepare activity reports - Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate. - Performs any task assigned by their Operation...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

**Position objective**: **Roles and Responsibilities**: - Define standard workflow and governance level 1 helpdesk according to IT policy; - Provide technical solutions to business users, make design and workflow to facilitate the needs. - Conduct data analysis and testing, draft testing plan. - Prepare FS and TS for change requirements; - Make change to...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

The Technology Support Executive will be responsible for conducting routine hardware and software maintenance/audits, providing first-level helpdesk support including: 1. Efficiently resolve helpdesk tickets and provide prompt assistance to users as per SLA. 2. Regularly perform preventative maintenance on all systems, hardware, and peripherals. 3. Deliver...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

Support imaging new laptop. - Support new laptop replacement for user. - Support prepare old computer with end users for upcoming laptop replacement. - Support any request helpdesk function as required. **Requirements**: - Possess at least a Degree/Diploma in Information Technology or Computer Science. - Proficiency in Technology will be added advantage. -...

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

**Position : IT Helpdesk (System Administrator), Fresh graduate welcome to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by...

**Position : IT Helpdesk (System Administrator), Fresh graduate welcome to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by...

[Job Responsibilities ] - Design and build secure, scalable, and highly available cloud computing platforms. - Optimize platform performance, conduct capacity planning, and resolve operational issues. - Ensure security protection and vulnerability remediation for cloud platforms. - Develop and implement security strategies to safeguard system and user...

**The Position**: We are looking to hire a jovial and energetic Software Support Specialist which in charge to support all client enquiries referring to HR payroll software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress. **Main Responsibilities** - Provide...

**Job description** Requirement: - Diploma/Degree in IT or related discipline. - Willing to learn. - Have basic understanding on the IT part & infrastructure. Responsibility: - Resolve support tickets in a fast and professional manner - Keep support requester updated on the progress of resolving their support ticket - Log any bugs or feature request in...

**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**: - Responsible to manage state user under portfolio to support e-Tanah System. - Educating state user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person. - Provide first level contact and convey resolutions to customer issues. -...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Min 0-1 years of experience in Customer support Fresh graduates can apply!!! **Job Type**: Contract **Salary**: RM2,800.00 - RM3,200.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday