Service Partner Lead, Retail Credit

6 months ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Responsible for overall credit evaluation, end financing assessment and provide guidance/directions on the key initiatives of the department to achieve targeted level of portfolio quality and profitability to be in line with overall business direction and risk management framework.
- Leads a team of credit approvers to ensure high standard credit quality of the portfolio by using various credit assessment tools.
- Engages the development, implementation, review and monitoring of various credit programs and providing training and coaching to continuously upgrade the competency of the team members
- Manage policy/business guideline, analytics, credit evaluation and approval functions and provide guidance/directions on the key initiatives of the department to achieve targeted level of portfolio quality and profitability to be in line with overall business direction and risk management framework.
- Execute the Service Partner strategy and ensure value delivery from teams, by curating the team's performance (managing the "what" and holding responsibility of the outcome of the circle) and initiate continuous improvements in the circle based on customer needs
- System Support - Responsible to support CDE and CCRIS matters on all administrative work related to FLASH and able to provide constructive feedback for continuous improvement in Group Retail Credit
- Project Management - Responsible for planning, organizing and leading projects while ensuring completion of projects on time, within budget and scope.

Credit Transformation & Process Reengineering to improve the performance of key processes with the aim to reduce costs and cycle times by eliminating unproductive activities and locating work in the most efficient and effective environment.

**Key Responsibilities**:
Vision and Value delivery:

- Determine a strategy, in alignment with Group Community Banking to deliver the long term target for the Retail Credit Service Partner
- Align with CoE Lead on the objectives of the teams and remove any misalignment
- Disseminate purpose, mission & direction and ensure that all team members are aligned to the purpose
- Execute the CoE Lead’s strategy and ensure value delivery from teams, by curating the team's performance
- Continuously engage other CO/stakeholders to align on priorities and major dependencies
- Regularly review report on team performance and examine areas for improve

Continuous improvement of performance:

- Manage overall priorities and productivity to ensure target set are met
- Ensure that resources in the Department are effectively managed and rotated to develop multitasking individuals
- Actively explore and assess opportunities for improvement (in alignment with CoE Lead), and identify feasible steps for the Circle to achieve the improvements
- Understand and communicate performance target and initiatives to Team Leads
- Regularly review report on team performance and examine areas for improvement
- To manage and drive the continuous process improvement towards achieving efficiency of credit evaluation
- Always work on to improvise or automate the process/policy/manuals for operational efficiency and eliminates the error from manual intervention.

Coordination & prioritization:

- Clearly communicate objectives to Team Leads to motivate, inspire and foster delivery
- Regular meetings with Sales team and branches
- Continuously engage other CO/stakeholders to align on priorities and major dependencies
- Attend to appeal cases from higher level of Sales management team and provide the necessary feedback to improve the submission quality.
- Perform Post mortem on NPL cases to study the trend & loopholes, while learning and improving the assessment on moving forward cases. Attend the monthly post mortem review with Product, Risk and Collection to share the finding and propose on areas that need to be analyzed by Risk.
- Attend the Monthly Credit Review meeting, sharing and identifying the policy rules changes required as to improve booking quality.
- Involve and coordinate in the credit policy guideline review within the division or with stakeholders
- Liaise cross functionally and maintain close working relationship with other Business Units within the Bank to achieve Bank’s overall goals for example Risk Modeling, Credit Risk Management, Branches, Sales, Easy, Collection and etc.
- Ensure any comments / feedback from any sources are being diagnosed, analyzed and continued to be improved on.

Support and team management:

- Refine and clarify key issues faced by team members
- Managing talent portfolio within each section by unleashes the potential within staff via coaching, on job training etc.
- Ensure consistent decision making among the credit analysts through consistent briefing, coaching and training
- Ensure credit policies/operation



  • Kuala Lumpur, Malaysia Affin Bank Full time

    Director, Retail Credit Policy **Create the future with Affin! You too can make a difference.** We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. **Job Purpose** 1....

  • Project Manager

    4 months ago


    Kuala Lumpur, Malaysia Theta Service Partner Full time

    The job you will do: - Manage all aspects of a project including planning, monitoring and controlling scope, resources, costs and project activities, risk management and mitigation and reporting to the project steering committee - Lead, motivate and build a strong and cohesive project team and mentor and develop the project team members to fulfil their...


  • Kuala Lumpur, Malaysia Renoir Group Full time

    **WHO YOU WILL WORK WITH** We are a diverse international team of extremely talented and capable individuals who work together to exceed the clients’ expectations, on every element of every contract. It is our #Changemakers that have made the Renoir Group the success that it is today. As a business with an instinct for delivery and improvement, Renoir is...


  • Kuala Lumpur, Malaysia BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Credit Analyst

    4 months ago


    Kuala Lumpur, Malaysia Bank Islam Full time

    Req ID: 5971- Job Description: - Summary **Responsibilities**: - Perform credit assessment on manually approved financing to assess credit worthiness of customer. - Assist Financing Operations Lead in developing and maintaining internal credit risk policy, strategy and end-to-end credit risk value chain and other infrastructure to ensure effective credit...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Personal Financial Services Credit (Credit Evaluation - Credit Cards) **If you are looking to excel and make a difference, take a closer look at us...** **Responsibilities**: - To evaluate and recommend loans for approval beyond their discretionary power - To evaluate applicant's financial status, credit worthiness and risk before providing credit...

  • Credit Modeller

    5 months ago


    Kuala Lumpur, Malaysia Affin Bank Full time

    Credit Modeller **Create the future with Affin! You too can make a difference.** We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference. JOB PURPOSE Lead person responsible in...


  • Kuala Lumpur, Malaysia JUMP RETAIL SDN. BHD. Full time

    Jump Retail is the premier specialist in retail field force management. We provide effective in-store marketing operations with our retailer partners across Malaysia. Our services include real-time information and ground reports to optimize retail planning, digitized sales tracking and merchandising system, staff training and field coaching, payroll and...


  • Kuala Lumpur, Malaysia AirAsia Full time

    **Join the MOVE Digital family, where AirAsia MOVE and BigPay lead the charge into the future of travel.** **What we do, and why we do it** The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by...

  • Retail Executive

    5 months ago


    Kuala Lumpur, Malaysia Chua Song Seng Sdn Bbd Full time

    Delivery professional customer service in retail shop. - Maintain and develop good relationship with customer. - Demonstrating and presenting product at retail shop for any promotion activitaion. - Perform cashier duties. - Issue receipts, refunds, credits or change to customer. - Maintain & monitor level of stock on shelves and perform the replenishment...

  • Lead Credit Analyst

    5 months ago


    Kuala Lumpur, Malaysia Oracle Full time

    Lead Credit Analyst-23000541 **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean **Preferred Qualifications** 3. 2 to 4+ years of experience in Credit & Collections function 4. High proficiency levels in analyzing financial statements 5. Ability to handle complex credit assessment & provide...

  • Manager - Legal

    7 months ago


    Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    To draft, review, advise and lead on negotiations of legal agreements/documents and transactions concerning the organization and its subsidiaries (“Group”)’s wide range of businesses, commercial products and services, including non-financial agreements and in-house support services contracts. - To handle the legal documentations and involvement of the...

  • Retail Associate

    5 months ago


    Kuala Lumpur, Malaysia Club Twenty-One Retail Malaysia Full time

    **Key Responsibility**: - Provide excellent customer service skills in accordance to the Club 21 guidelines. - Strive to achieve monthly sales target as given. - Demonstrate good fashion sense and product knowledge. - Assist in the upkeep of the store including visual merchandising, housekeeping and maintenance. - Assist in inventory control and other...

  • Retail Sales Assistant

    5 months ago


    Kuala Lumpur, Malaysia LC WAIKIKI RETAIL MALAYSIA SDN BHD Full time

    A branch of LC Waikiki, an Istanbul-based retail chain, based at Berjaya Times Square and we are looking to hire sales assistants, specifically: - Sales floor assistants - Warehouse clerks - Cashiers **Qualifications and qualities that we are seeking**: - Minimum SPM. - Fluent in English and Malay. - Computer literate. - Strong basic math skills. - Great...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Personal Financial Services Credit - Credit Evaluation - (Mortgage) **If you are looking to excel and make a difference, take a closer look at us...** **Our People Make the Difference** We believe our employees are our greatest assets. In an effort to continuously develop human capital, Hong Leong Bank offers an inclusive work environment for employees to...


  • Kuala Lumpur, Malaysia JCL Credit Leasing Sdn. Bhd. Full time

    1. Responsible for minimizing defaults and bad debts of ongoing loans. 2. Manage and achieve daily productivity standards in terms of attempts, contacts and amount collected. 3. Manage and maintain customer’s accounts to ensure the accounts are current and well conducted. 4. Contact customers to remind customers of payment schedule and obtain relevant...

  • Retail Sales Assistant

    4 months ago


    Kuala Lumpur, Malaysia LC WAIKIKI RETAIL MALAYSIA SDN BHD Full time

    A branch of LC Waikiki, an Istanbul-based retail chain, based at Berjaya Times Square and we are looking to hire sales assistants, specifically: - Sales floor assistants - Warehouse clerks - Cashiers **Qualifications and qualities that we are seeking**: - Minimum SPM. - Fluent in English and Malay. - Computer literate. - Strong basic math skills. - Great...

  • Retail Sales Assistant

    4 months ago


    Kuala Lumpur, Malaysia LC WAIKIKI RETAIL MALAYSIA SDN BHD Full time

    A new branch of LC Waikiki, an Istanbul-based retail chain, will be based at Tun Razak Exchange and we are looking to hire sales assistants, specifically: - Sales floor assistants - Warehouse clerks - Cashiers **Qualifications and qualities that we are seeking**: - Minimum SPM. - Fluent in English and Malay. - Computer literate. - Strong basic math...


  • Kuala Lumpur, Malaysia cargo-partner Full time

    Responsibilities :_ a) Drive and generate new business development through selling cargo-partner Logistics value propositions in specialized vertical markets. b) Identify prospective clients for the purpose of selling and to obtain market feedback for the nominated product. c) Exceed sales targets in accordance with the requirements provided by the Sales...


  • Kuala Lumpur, Malaysia BigPay Full time

    **What we do, and why we do it** The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this...