Manager, Retail Credit Ops

5 days ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

The role is responsible for supervising the RCO Credit Card and Unsecured Personal Loan (UPL) team in delivering the administrative support to the Business Unit in covering Retail Products related.

Key Responsibilities:

- Responsible for ensuring enquiries or complaints received pertaining to Credit Card and Personal Loans are attended to and resolved timely, efficiently and effectively by the RCO team which includes document management.
- Responsible for ensuring continuously administrative assistance is rendered to Marketing Unit to support all their existing or future campaign launches of Credit Card and Personal Loans.
- Responsible in ensuring ROC team carries out the required User Acceptance Testing (UAT) for existing or new product/campaign roll out as and when needed by management.
- Providing operational guidance to the RCO staff in their day-to-day operational handling and importantly achieving staff productivity performance optimization.
- Responsible to ensure strict compliance of rules, regulations, policies, guidelines, procedures, practices and code of conduct by RCO staff as stipulated by the bank.
- Other managerial tasks assigned from time to time.

Job Requirements:

At least 5 years of working experience in operations, preferably in retail credit.
- Possess knowledge of consumer banking products and services as well as regulations governing the consumer banking business and products will be an added advantage.
- Good written and oral communication skills and ability to interact effectively with people at different levels.
- PC literate with knowledge in Microsoft Office Appliances.
- Self-motivated with strong drive and ability to work with minimum supervision.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._



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