Customer Service Officer

2 weeks ago


Kota Kemuning, Malaysia Kit Loong Commercial Tyre Sdn Bhd Full time

**Responsibilities**:

- To execute and control of overall Call Center’s daily operations.
- To ensure “Stock Inventory Control” is conducted either daily or weekly.
- To ensure the return of casing by Service Providers are done correctly and timely whenever they attend the breakdown services.
- To ensure indoor / outdoor 24/7 breakdown service is attended and performed correctly and timely by the Service Provider.
- To ensure billings are processed and posted on time as stipulated by the management.
- To ensure all complaints by customers are properly attended and replied.
- To ensure all information or data related to Call Center operations are properly updated and recorded.
- To ensure all tasks given under Call Center operations are performed correctly in order to meet all Key Performance Indicators (KPI) as set-up by the company.

**Requirements**:

- Diploma or Certificate.
- At least 1 year related working experience, preferably in a manufacturing / supply chain / customer service capacity.
- Experience in tyre related industries is not necessary but would be an advantage.
- Able to write and communicate in English and Malay.
- Able to work beyond normal working hours if required.
- Able to work shift based working hours

**Salary**: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- This is a 3 months replacement for maternity staff. If you are performing well, the Company will consider to absorb as full time.

Expected Start Date: 03/18/2024



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