Service Delivery Manager @ Bpo

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...

**Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice **Key Skills**: Call Center & Bahasa Language Local Malaysian Night Shift Allowance Location: - Kuala Lumpur Malaysia **Salary**: RM1,900.00 - RM2,100.00 per month Supplemental pay types: - Performance bonus **Education**: -...

**Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice **Key Skills**: Call Center & Japanese Language Local Malaysian Night Shift Allowance Location: - Startek, Johor Bahru, Malaysia/ Kuala Lumpur Malaysia **Salary**: RM1,900.00 - RM2,100.00 per month Supplemental pay types: -...

**Nature of Business**: Established online ecommerce platform in Malaysia. **Location**: Kuala Lumpur. **Working days**: 5 days with a 9-hour break (rotational shift from 11am to 11pm). **Salary**:Basic RM2,400 + RM300 (fixed skill allowances) + RM500 (KPI + Attendance Allowances - after 3 months of probation). **Job Requirements**: - Minimum SPM or...

**Key Responsibilities** - **Customer Support**: - Respond to customer inquiries promptly and accurately, ensuring a positive customer experience. - Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate department when necessary. - **Communication**: - Communicate effectively with customers, demonstrating empathy...

Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...

**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Japanese language Mandarin Cantonese Thai Korean Language- Handling customer queries...

To carry out other duties which may be assigned by the Management from time to time. - Assist in hiring and training the staff of the service delivery team. - Take Ownership of major incidents to ensure coordination of resolve parties, effective communication to stakeholders and post incident review. - Maintaining positive relationship with customers. -...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Customer Service Japanese language BPO Operations Call Centre skills - Salary : 62K THB Location: Bangkok Shift: Mon - Fri 7am - 4...

About the opportunity **ROLE POSITIONING AND OBJECTIVES** To possess strong knowledge of the process and has the ability to influence the riders perception of our brand. Someone who has good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and the vendors. You should not just be able to...

Are you a dynamic and results-driven professional with a passion for optimizing service delivery and customer satisfaction? If you are a proactive leader with a proven track record in service excellence, we invite you to join our innovative team and make a lasting impact on the way our world-class clients experience our software solutions. Company...

**Role**:Customer Delivery Manager **Timings**:Day Shift (Permanent) **Industry**:Internet / Ecommerce **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ecommerce platform Risk Operation Customer Complain Operation- Responsible for Operational Excellence initiatives for the Clients in the...

**What a Regional Service Delivery Manager does at HP**: - ** Regional Service Delivery Management**: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and...

Job Title: Service Delivery Manager **Job Description**: About dentsu international: Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive...

**Role**:Manager -Customer Service **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: ecommerce platform Risk Operation- Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global - Payment...

**Role**:Customer Service Executive -Technical **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language JapeneseVacancy: *Native Japanese - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max:...

Job description Cold call people using a given phone directory Answer incoming calls from prospective customers Use scripts to provide information about product’s features, prices etc. and present their benefits Ask pertinent questions to understand the customer’s requirements Record the customer’s personal information accurately in a computer...

**_Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey._** **Objectives of the Position** - We are looking for a IT Delivery Lead to implement, support, and lead enterprise-grade IT solutions for BASF Agricultural. The role...

**Job description** The Applications Service Delivery Manager manages processes are on track for the consistent delivery of end-to-end customer-driven solutions in an effective and cost-efficient manner. **The Service Delivery Manager’s job embraces both administrative and technical roles in these areas**: 1. Vendor and Contract Management to confirm all...

Job description Cold call people using a given phone directory Answer incoming calls from prospective customers Use scripts to provide information about product’s features, prices etc. and present their benefits Ask pertinent questions to understand the customer’s requirements Record the customer’s personal information accurately in a computer...