E-commerce Live Host

6 months ago


Shah Alam, Malaysia Fusipim Sdn Bhd Full time

Handling Fuspim Sdn Bhd’s e-commerce platform (content creation, advertising, and promotions, shopping campaigns, etc)
- Able to perform and conduct live streaming sessions daily to promote Fusipim Sdn Bhd’s range of products. (Shopee, Lazada, TikTok, etc.)
- Develop and implement effective livestream and e-commerce sales strategies. - Build and create campaigns for livestreaming / e-commerce platforms to engage more public traffic flow. - Plan and create engaging content, including challenges, Q&A sessions, giveaways, and other interactive activities.
- Interact with viewers in real time, responding to comments, questions, and shoutouts.
- Collaborate with the business development and marketing team to enhance sales strategies.
- Provide detailed reports on sales results and feedback from the e-commerce platforms.
- Constantly updated on the latest marketing trends and happenings. Essential Functions: - Develop and implement effective sales strategies - Conduct market research to identify new opportunities
- Provide detailed reports on sales results and feedback from clients - Provide happy, helpful, and professional customer service via the following
- Research to resolve problems promptly and courteously
- Respond to customer concerns in a professional manner
- Make safe and appropriate recommendations to customers when asked - Stay updated on brand product knowledge
- Know and understand the company's e-commerce, operations, ordering products, and shipping policies. - Contact other platform’s customer service such as Shopee and Lazada should any issue arise.
- Communicate with courier services regarding problematic parcels until they are resolved.
- Proactively communicate with the internal team to help improve customer's experience especially when customers leave feedback and make requests.
- Respond to customers outside office hours remotely, for certain online platforms, within a more lenient time frame.

Required Experience and Qualifications:

- No camera shy, basic common knowledge on sales and marketing
- Able to perform 'Live' on social media platforms
- Content creation experience is a bonus - Strong communication and active listening skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong communicator
- must be fluent in English, and Bahasa Malaysia. Chinese (Optional)
- Knowledge of proper grammar and spelling
- Strong computer and organizational skills
- Ability to work as a team and individually
- Self-motivated and willing to learn new tasks and knowledge

**Job Type**: Contract
Contract length: 3 months

Pay: RM2,000.00 - RM2,499.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Location**:

- Shah Alam (preferred)


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