Receptionist/ Front Desk

**Key Responsibilities**:

- Greeting patients and visitors, and ensuring they are registered and checked in.
- Answering and directing phone calls, scheduling appointments, and managing the appointment system.
- Scheduling, re-scheduling, or canceling appointments as needed.
- Scheduling follow-up appointments and providing message reminders.
- Assisting patients in filling out information forms.
- Handling patient records, including data entry and maintaining patient confidentiality.
- Handle and file patient photos of treatment.
- Follow up the lab on the cases that the clinic submits.
- Verifying methods of payment, collecting payments, and preparing bills.
- Maintain a clean and organized reception area.
- Providing exceptional customer service to all patients and visitors
- Approach potential customer to make an appropriate treatment.
- Other tasks as assigned by the office manager or dentist (doctor).

**Requirement**:

- Must possess at least an SPM/Diploma/Advanced/Higher/Graduate Diploma, or any field related.
- Fresh graduates/entry-level applicants (with or without in nursing).
- Good time management and organizing skills.
- Good interpersonal skills and communication skills.
- Willing to learn.
- Proficient in using computer software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Experienced in dental field would be advantages.

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Retention bonus
- Yearly bonus

Application Question(s):

- Will you be able to reliably commute or relocate to Setapak for this job?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (required)
- Bahasa (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Willingness to travel:

- 50% (required)