Subject Matter Expert, Real Time Analyst

Position: SME Subject Matter Expert for Employee Matter **(Permanent Position)** Department: Human Resources Location: Plaza Sentral **Salary**: Basic RM4500 + RM100 phone allowance Shift: 9am - 6pm (Monday - Friday) **REQUIREMENT** - 3 years working experiences in IR related function / equivalent - Has knowledge in employment / labor laws and...

Subject Matter Expert, L&D assists and provides support to ensure all contact center agents (CCA's) operate at optimal efficiency. They also measure all transactions and activities and to gauge the quality levels to ensure that it is above the deliverable levels and exceeds customer's expectations. Educate contact center agents to use the most effective and...

**i. Scope **Product Subject Matter Expert i. Scope of Work - Identifying areas where technical solutions would improve business performance. - Consulting across business operations, providing mentorship, and contributing specialized knowledge. - Overseeing the development, testing, and implementation of technical solutions. - Determining whether technical...

**Role: AML Quality Assurance Subject Matter Expert / Analyst** **Business Unit: AML Monitoring and Investigations / Quality Assurance** The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the...

**Role: AML Quality Assurance Subject Matter Expert / Analyst** **Business Unit: AML Monitoring and Investigations / Quality Assurance** The Quality Assurance team acts as a trusted body with a commitment to quality and process improvements, having an ultimate objective to identify areas of improvement and opportunities in the method in which the...

**About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

**JOB TITLE **:Workforce Management (WFM) Real Time Analyst (RTA) **DIVISION **:Global Workforce Management **REPORTS TO **:Global WFM Manager **GENERAL SUMMARY**: The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to...

**Are you passionate about Human Resource Technology?** **Do you enjoy being part of a successful team?** **Join our Team!** Our team of experts identifies and resolves complex HR master data issues globally. We identify process and technology gaps while supporting operational excellence and employee experience. **Partner with the best** You will be...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

**Description**: Prometric is seeking a Real Time Analyst (RTA) to be part of the Remote Assessments Team. This role will be responsible for real time monitoring of service levels & staff performance during the day to ensure effective management of incoming customer interactions. This position will work directly with BPO and in-house Operations Teams and...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

The WFM RTA is responsible for monitoring key / critical queues in real time using CMS Supervisor (or equivalent queue management software). WFM RTAs liaise directly with Operations teams to ensure all agents are adhering to assigned schedules / shifts, and to ensure acceptable thresholds for: Transaction time, hold time, Wrap time and other Aux...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Non-Voice **Functional Area**:Any Other Key Skills: Real Time Analyst - Location: Kelana Centre Point Must be willing to work on Shifts: 24x7 rotational shift **Requirements**: - 2 years in Work Force Management ( WFM) - good in data analysis skill -...

**Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's...

**Role**:Operations Manager **Timings**:Rotational Shifts (Contract To Hire) **Industry**:IT-Hardware & Networking **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Thai Real Time Analyst COMPUTER SKILL BPO Experience is a must Proficient in English - RTA: 32,000-37,000 THB base (no...

**Are you passionate about Human Resource Technology?** **Do you enjoy being part of a successful team?** **Join our Team!** Our team of experts identifies and resolves complex HR master data issues globally. We identify process and technology gaps while supporting operational excellence and employee experience. **Partner with the best** You will be...

**Are you passionate about Human Resource Technology?** **Do you enjoy being part of a successful team?** **Join our Team!** Our team of experts identifies and resolves complex HR master data issues globally. We identify process and technology gaps while supporting operational excellence and employee experience. **Partner with the best** You will be...