Customer Service Assistant/executive

3 weeks ago


Seri Kembangan, Malaysia Tatsuno Engineering & Service Malaysia Sdn Bhd Full time

Responsible for coordinating, order handling, processing and monitoring of customer order.
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Organize workflow to meet customer timeframes
- Assist in incoming calls or enquiries on problem / complaints
- Perform customer verifications
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer services process
- Ensure all technician receive Work Order from CBRE & Petron
- Create Work Order in DIMO system
- Close job in MyWork System
- Received CMR from technician Central region and do filling
- Prepare & submit Complete Not Bill (CNB) Billing to Finance every month
- Prepare CBRE Lump Sum part and ad-hoc document from CBRE approval
- Perform other duties as assigned by the supervisor from time to time

**Salary**: RM2,500.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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