Technical Support Officer
2 weeks ago
**QUALIFICATION**:
- Bachelor degree in IT or related field from recognized university
- 1-3 years of experience in technical support
- Fresh graduate encourage to apply
**REQUIRED KNOWLEDGE**:
- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.
**KEY RESPONSIBILITIES**:
- Responsible to manage PPTG-Selangor under portfolio to support e-Tanah System.
- Educating PPTG-Selangor user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks for PPTG-Selangor.
- Rapidly establishing a good working relationship with PPTG-Selangor users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part of Rollout Project team.
**SKILLS**:
- Communication
- Customer Service & Support
- Time Management
- Problem Solving skills
- Negotiation skills
- IT Literate
**WORKBASE LOCATION**:
- Petaling Jaya
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
COVID-19 considerations:
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Bahasa (preferred)
Willingness to travel:
- 75% (preferred)
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