Recovery Officer

1 month ago

Bukit Jalil, Malaysia Brainhunters Full time

We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made.

To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

**Collections Officer Responsibilities**:

- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer financial statements for banks and the state credit department.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
- Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts
- To follow the standard telephone scripts provided during dunning activities
- To ensure all works / assignments submission to supervisor is accurate and on timely manner
- Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank’s standard
- To escalate to Supervisor on early sign of financial difficulties / market concern based on customer’s feedback
- Respond to customer queries in a timely manner
- To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation
- To ensure all SOP processes relating to own work area are strictly adhered to at all times

**Requirement**:

- **Experience in the banking industry**, with collection knowledge and company loan product knowledge.
- Knowledge of laws relating to bankers’ rights, corporate finance, security documentation and realization, appropriate Corporate Law and Insolvency
- Strong negotiation, communication, analytics and interpersonal skills.

**Benefits**:

- Easy accessible to public transportation
- **Time-off **including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working
- Proactive wellbeing support
- A continuous learning culture
- Permanent position
- Directly work under International Bank

**Job Types**: Full-time, Permanent

**Salary**: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- call center/BPO: 1 year (preferred)

**Language**:

- English (preferred)

  • Recovery Officer

    10 hours ago

    Bukit Bintang, Malaysia zuri services sdn bhd Full time

    Urgent vacancy - Job Title debt recovery officer - Location at Bukit Bintang - Working Hours : office hours (Monday-Friday, Saturday half-day) work in the office, only - Working Experience **:NO EXPERIENCE ACCEPTED**: - Hostel provided - Basic salary: RM1500 + commission - Suitable for those who are committed and diligent to earn more income. - Scope of...

  • Debt Recovery Officer- Banking Industry

    3 days ago

    Bukit Jalil, Malaysia Brainhunters Full time

    We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure success as a collections...

  • Officer, Iptv Order Management

    2 months ago

    Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “ _It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

  • Collection Officer

    7 days ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure success as a collections...

  • Officer, Iptv Order Management

    1 week ago

    Bukit Jalil, Malaysia Astro Full time

    WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

  • Recovery Officer

    2 weeks ago

    Bukit Bintang, Malaysia zuri services sdn bhd Full time

    Full time - Male & Female - No experience (fresh graduate) & education needed as training will be provided - Able to speak, write & read in Bahasa Malaysia - Malaysian only - Office work - Bank client & corporate - On time to work - Must be responsible - Team work BENEFITS: - Socso & kwsp(epf) - Very near to public transportation (5 minute from monorail...

  • Banking Recovery Officer

    2 months ago

    Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Location: Wisma Standard Chartered, Bukit Jalil Working Hours: Monday -Friday (9am-6pm) Intake date - Mid March Salary Range: Rm3,800 - Rm 4,000 **Responsibilities**: - To call and follow up on past due delinquent accounts to secure payments to prevent flow through of accounts in compliance with regulatory and bank requirements. - Possess the ability to...

  • Database Administrator

    2 months ago

    Bukit Jalil, Malaysia Microlink Solution Sdn Bhd Full time

    **Responsibility & Requirements** ---------------------------- - Installing and maintaining Oracle database software. Installing and maintaining Microsoft SQL Server database software. Installing and maintaining IBM DB2 database software. Installing and maintaining MySQL database software. Installing and maintaining GaussDB database software. Creating...

  • Database Administrator

    1 week ago

    Bukit Jalil, Malaysia Microlink Solution Sdn Bhd Full time

    **Responsibility & Requirements** ---------------------------- - Installing and maintaining Oracle database software. Installing and maintaining Microsoft SQL Server database software. Installing and maintaining IBM DB2 database software. Installing and maintaining MySQL database software. Installing and maintaining GaussDB database software. Creating...

  • Recovery Agent

    1 month ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure success as a collections...

  • Credit Recovery Officer

    4 days ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts - To follow the standard telephone scripts provided during dunning activities - To ensure all works / assignments submission to supervisor is accurate and on timely manner - Confirm payment mode (cash/cheque/online). If it is cheque...

  • Tech Support

    7 days ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are hiring Tech Support - Engineer Live Press (IT) **Salary**: Up to RM2500 Working days: 4 days working, 3 days off Job Requirements: - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure...

  • Technical Support Up to Rm3500 Bukit Jalil Fresh

    2 weeks ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Requirements** - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure playlists are received without discrepancy from all Playout channels schedulers / planners for current day as well as future...

  • Tech support

    1 week ago

    Bukit Jalil, Malaysia Glob Pro Brainhunters Sdn Bhd Full time

    We are hiring Engineer Live Press (IT)**Salary**: Up to RM2500Working days: 4 days working, 2 days offWorking shift: 8-12 hours shift per dayContract duration: 2 monthsJob Requirements:- Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance...

  • Technical Support Up to Rm3500 Bukit Jalil Fresh

    1 week ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Requirements** - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure playlists are received without discrepancy from all Playout channels schedulers / planners for current day as well as future...

  • Tech support

    2 weeks ago

    Bukit Jalil, Malaysia Glob Pro Brainhunters Sdn Bhd Full time

    We are hiring Engineer Live Press (IT)**Salary**: Up to RM2500Working days: 4 days working, 2 days offWorking shift: 8-12 hours shift per dayContract duration: 2 monthsJob Requirements:- Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance...

  • Technical Support Up to 2.5k Welcome Fresh Grads

    10 hours ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Requirements** - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the operation. - Ensure playlists are received without discrepancy from all Playout channels schedulers / planners for current day as well as future...

  • IT Support Officer

    3 weeks ago

    Bukit Bintang, Malaysia ZURI SERVICES SDN BHD Full time

    Knowledge in OS, Server, Windows & Network Deployment & System Application's Installing and configuring software, hardware and networks. - Monitoring system performance and troubleshooting issue's - Ensuring security and efficiency of IT insfratructure - Knowledge of system security (e.g intrusion detection system) and data backup/ recovery - Strong...

  • Tech Support

    2 weeks ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are hiring Engineer Live Press (IT) **Salary**: Up to RM2500 Working days: 4 days working, 2 days off Working shift: 8-12 hours shift per day Job Requirements: - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance activities which impacts the...

  • Tech Support

    2 weeks ago

    Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    We are hiring Engineer Live Press (IT) **Salary**: Up to RM2500 Working days: 4 days working, 2 days off Working shift: 8-12 hours shift per day Contract duration: 2 months Job Requirements: - Monitor and perform Live/ Playout service recovery and BCP whenever required not limited to system related downtime but also during planned / unplanned maintenance...