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Marketing Analyst

1 month ago

Klang, Malaysia Talent Houz Full time

**You will be Responsible for**:

- Direct the daily activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments
- Assist in preparing the hotel’s annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage, and labour costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals.
- Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
- Analyse guest insights to identify and meet customer expectations and build on guest loyalty
- Regularly communicate with guests to ensure expectations are met
- Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Meru: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Marketing: 3 years (required)

**Language**:

- Mandarin (required)