Tm, Pf Islamic

7 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Maximizing collection effort to meet the productivity and efficiency in collection.
- Organize and prioritize assigned loan to cure accounts.
- Maximize cure rate and manage forward flow rates of defaulted loans
- Carry out task and strategy implemented by Department from time to time to achieve the collection target.

**Key Responsibilities**:

- Perform collection calls and follow up on overdue accounts.
- Prioritize and organize loans based on various factors to extend the right collection treatments.
- Perform a thorough review of loan’s servicing history.
- Advising debtors of the possible consequences of non-payments towards the loans.
- To negotiate overdue payment with customer and make sure the payment is made before due date.
- To recommend alternative to assist customer to overcome the financial difficulties.
- To meet monthly KPIs targets set by Department.
- To handle difficulty customer tactfully, if unable to handle then escalate to next level immediately.
- To maximize collection effort and work as a team in achieving the monthly delinquency target and minimize the delinquency ratio.
- Monitor accounts on a daily basis.
- Escalate to Team Leader for any suspicious activities in customer’s account for further investigation.
- Make sure strict adherence to all credit policies & procedures, BNM guidelines, compliance & etc.
- Offer Risk Mitigation Plan (R&R/ Interest rate/ AKPK/ EPF/ Settlement) to eligible customer.
- Assign un-contactable accounts to skip trace, site visit and send call card (whichever relevant).
- Raise instructions and follow up on legal status with Litigation team.
- Practice and display exemplary service excellence at all times.
- Any other assignments given by the management from time to time as the Bank may deem
- Requirements

**Requirements**:
Recognized Degree or Diploma.

**Preferred level of Experience (by years/function/industry)**:
1 to 2 years’ experience in collections and recoveries within same industry.

**Other skills required**:

- Good interpersonal, problem solving and negotiation skills
- Target oriented person
- Able to work under pressure
- Able to follow direct/strict instructions
- Good communication skills
- Microsoft office (Excel/Word)
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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