E-commerce Coordinator
1 week ago
About the Role
MEDICOS Official Store (Lazada, Shopee, Shopify), started in 2020, and has since became a Top 3 Health Store in Shopee and Lazada. MEDICOS E-Commerce is known for it's 5-Star rated service, with 99% positive store ratings.
In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service, by providing excellent pre and post-purchase service.
**Responsibilities**:
- Respond to customer queries on E-commerce sales platforms regarding products and services.
- Deliver exceptional post-purchase service (Resolve customers inquiries and complaints)
- Fulfil day-to-day E-commerce orders
- Supervise New/Part-time employees
- Use customer feedback to drive continuous improvement of customer experience
- Identify and implement changes to existing or new processes to provide excellent customer experience
**; Requirements**: - Qualifications
- 1 year experience in Sales/Customer Service
- Graduates welcome to apply
Required Skills and Competencies
- Out-going, with great interpersonal and relationship building skills.
- Critical thinking, Problem solving
- Proactive, Diligent, and Attentive to details
- Proficient in Microsoft Office tools
- Proficiency to converse in English, BM, and Mandarin
Location
- Klang, Malaysia
- Must be willing to commute to Job Location
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