E-commerce Associate

6 months ago

Kuala Lumpur, Malaysia Ana Tomy Sdn Bhd Full time

**Description**
ana tomy is a direct-to-consumer, made-to-order stationery and lifestyle brand based in Malaysia.

Here at ana tomy, we’re all in, dedicated to our ambition to break from tradition. We create kickass customisation experiences and revolutionise the way we design products and interact with the users.

So, if you are curious and creative, a true team player and motivator with a can-do mindset, join us now.

**What's the role?**
We are looking for an E-Commerce Associate to be the backbone of our online operations.

As our E-Commerce Associate, you'll play a crucial role in guaranteeing that every customer experience exceeds expectations, from order placement to delivery. You'll be the backbone of our mission, ensuring orders are processed efficiently and accurately, and that customers receive their customised products with genuine satisfaction.

This is an exciting opportunity to be at the forefront of our growth, as we build a stellar team to support our expanding online presence.

**What will you do?**
Day-to-day, you will:

- Manage end-to-end fulfillment process, ensuring timely delivery and customer satisfaction
- Assemble our personalised products with high efficiency and quality craftsmanship.
- Collaborate with Retail team to streamline operations
- Handle customer inquiries and resolve issues promptly
- Liaise with customers to manage and resolve requests related to orders, refunds or exchange
- Observe quality control for each personalised order
- Process, organise and track stock to ensure supplies are enough and in good order
- Ensure all data is captured accurately in internal systems and spreadsheets
- Organise and prioritise your workload to ensure deadlines are met
- Show up to shifts on time with a can-do attitude
- Restock sales floor throughout the day
- Keep our store clean, tidy, and maintain store presentation

**Requirement**
You'll succeed in this role if you:

- Have 1-2 years of e-commerce fulfillment or similar experience
- Minimum SPM or Diploma holder (degree is a bonus)
- Have the ability to communicate with warmth, energy, and sincerity
- Have a genuine interest in initiating conversations and building relationships with customers (bilingual abilities preferred but not required)
- Have the capacity to learn and sell products requiring specialist knowledge
- Are passionate about handcrafted works with quality craftsmanship
- Are highly organised and a process-driven individual
- Have an eye for detail, and good problem-solving skills
- Have great communication skills and enjoy working in a team
- Like taking plenty of initiative, and are a highly motivated self-starter
- Enjoy multi-tasking and work cross-functionally
- Have the appetite to work in a fast-moving, entrepreneurial environment
- Have a genuine interest in wanting to make a difference in a growing business
- Are a team player with an open, honest communication
- Are a strategic thinker with a thorough and detailed approach
- Are not just getting the job done but getting it done well
- Have a minimum of five days availability weekly, in addition to full availability on weekends.

**Benefits**
What will you get?
- Higher than usual rate of pay
- EPF, SOSCO & EIS contribution
- Overtime pay & performance bonus
- Private medical and rewards scheme
- Generous employee discount and annual complimentary products
- Up to 12 weeks of paid parental leave
- Fantastic team

**Job Types**: Full-time, Permanent

**Salary**: From RM1,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 2 years (preferred)

**Language**:

- Bahasa (preferred)
- Mandarin (preferred)
- English (required)

Willingness to travel:

- 100% (required)

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