Concierge

6 months ago

Shah Alam, Malaysia Gamuda Land Sdn Bhd Full time

**Job Summary**

To assist in mall customer service role.

**Key Responsibilities**
- Manage customer service / information counter.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Maintain customer relationship by providing accurate information about the shopping mall and Advertising & Promotions (A&P) activities and attend to shoppers’ and tenants’ enquiries and feedback.
- Resolve service complaint from customer by analyzing the best solution to solve to problem. Effectively determine the cause of the problem and lastly follow up to ensure resolution.
- Maintain customer’s complaints records by updating the information in the database.
- To ensure customer filled up the customer feedback form, in order for us to maintain our customer service quality.
- Assist in the execution of the mall’s promotions and events, redemption gifts and vouchers.
- To make public announcement as and when required.
- To check on the customer service counter inventory. Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, services available etc. at the service counter.
- Compile and submit weekly report to customer service executive.
- To provide administrative support to the Center Management Office whenever necessary.
- Any other duties as and when assigned from time to time by the superior.

**Person Specifications**
- Minimum of 1 year working experience in the related field is required for this position.
- Customer oriented with good communication and interpersonal skills.
- Able to work on 5.5 days rotating shift, weekends & public holidays.
- Able to work in Quayside Mall, Kota Kemuning.

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

**Location**:

- Shah Alam (preferred)

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