Duty Manager
6 months ago
Report directly to the Front Office Manager and concurrently responsible to the General Manager on all matters of importance affecting guest services and general hotel operations. - Has a very close working relationship with Front Office Manager. - Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all Heads of Department and the Sales and Marketing team. - Has a strong relationship and interaction with all hotel guests, visitors and members of the local community. - Handle all levels of associates professionally. - The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Assist, help and supervise the Reception, Reservation and call centre - Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments. - Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms. - Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready to check on details of the arrangements and liaise with Front Office Manager or Director of Sales to meet guests if necessary. - Should assist in checking VIP, regular guest and CIP (Commercially Important People) details, the accuracy of guest billings, credit policies and other visitation details. - VIP, Regular guest & CIP :Ensures all arrangements are in order prior to their arrival.Welcomes and escorts them to their rooms as per the specified policyEnsures that all checkout arrangements are handled smoothly and gives personal attention upon departure. - Should aim to check and assist the Front Office Assistant and Housekeeping Supervisors in spot-checking a few rooms at random and all suites or speciality rooms that are to be occupied on the day. - Is responsible for maintaining a high quality standard of service offered and other guest service areas in the lobby. Should assist in these areas whenever necessary. - Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc. - Reports directly to the Front Office Manager and concurrently to the General Manager regarding important information, problems, complaints and the relevant actions taken, on and on-going basis throughout the day. - Is responsive and receptive to guest complaints, should analyse; and within the limitation set; make correct and quick decisions to ensure total guest satisfaction, whilst also protecting the hotel’s property and revenues. - Ensures briefings and shift handovers are carried out in a professional and regular manner. - Schedules and regularly conducts routine inspections of all areas directly pertaining to hotel operations, closely scrutinising to ensure all minimum standards are met and exceeded. - Co-ordinates with Security in the investigation of irregularities and stands witness to the breaking of safety deposit boxes and when necessary. - Assists the Safety and Security Manager in conducting investigations as and when necessary. Assists in guest feedback. - Is fully responsible for all emergency cases in the absence of the General Manager Front Office Manager and Department Heads. Must be thoroughly knowledgeable with the hotel’s emergency procedures. - Ensures that all guest feedback is updated in PMS accurately and consistently. Does spot check on associate’s updates. - Shall take control over small emergency situation and exercise authority and retains confidentiality on cases at all times. - Updates associates on room rate charges and sales & marketing programmes. - Updates associates on rules and policies governing special promotions and that their production is tracked. - Ensures that room rates, which have been updated by reservations, are followed. - Must assist, to promote and up-sell inter-hotel sales and in-house facilities whenever possible. - Is responsible to ensure all departments maintain appropriate standards of conduct, dress code, hygiene, uniform, appearance and posture according to the minimum standards set. - Ensures superior grooming for Front of the house associates - Responsible for ensuring all guest areas and public areas are maintained to maximum cleanliness and tidiness, and liaise with Engineering or Housekeeping on all arising matters regarding repairs, cleanliness or refreshing. - Should at all times act as eyes and ears of Management, immediately relaying information and details. - In the absence of other managers:Authorizes paid-out, rebates, cash advances, and cheque acceptance as per the established procedures.Authorises billing requests and grants credit
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Duty Manager
7 months ago
Shah Alam, Malaysia Hilton Full timeA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...
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Duty Manager
6 months ago
Shah Alam, Malaysia AccorHotel Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
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Ass General Manager/general Manager
6 months ago
Shah Alam, Malaysia ROTOL FOOD-CHAIN (M) SDN BHD Full timeDuties and Responsibilities: - Provide leadership and manage restaurant in achieving company goal, sales, manpower, utilities, inventories, food cost and any others matters related to restaurant daily operations. - Manage restaurant team to provide customers with the highest quality products and excellent service - CHAMPS in place. - Management of restaurant...
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Management Trainee
6 months ago
Shah Alam, Malaysia SUN STALWART SECURITY SERVICES SDN. BHD. Full time**Management trainee duties include**: - Understanding how a company operates - Supporting managers with various tasks (e.g. policy making, goal setting) - Learning to evaluate performance **Responsibilities** - Help managers complete daily tasks (e.g. implementing new policies) - Understand each department’s (e.g. Marketing, Sales) daily processes and...
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Manager Transportation
6 months ago
Shah Alam, Malaysia YCH LOGISTICS (M) SDN BHD Full time**PRIMARY DUTIES AND RESPONSIBILITIES** 1. Support the purchasing of transportation services (Penang and Kuala Lumpur) 2. Best cost sourcing of transporters (for local distributions, haulage and cross border trucking) 3. Issuing RFQ/Tender to solicit price quotes 4. Monitor and report on transportation costs 5. Keep organized records of transportation...
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Clinic Operation Manager
6 months ago
Shah Alam, Malaysia Klinik Menara Sdn Bhd Full time**Responsibilities**: - Overseeing Clinic Operations and staff duties - Handle patient and client relations, complaints and related matters - Keeping medical professionals informed about healthcare administered at the clinic - Managing internal and external communication, clinic operation & administrative handling, and developing procedures to deliver...
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Outlet Manager/ Assistant Outlet Manager
6 months ago
Shah Alam, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
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Warehouse Manager
6 months ago
Shah Alam, Malaysia DANCOMECH ENGINEERING SDN BHD Full timeThe Job: - Coordinate warehouse activities by overseeing the whole process of receiving, storage, picking accuracy, packing & planning of deliveries - Monitor inventory and stock information to ensure accuracy and stock level - Conduct regular physical monthly cycle count and yearly stock count and prepare related reports - Enforce proper housekeeping and...
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Assistant Sales Manager
6 months ago
Shah Alam, Malaysia Tokai Engineering (M) Sdn Bhd Full timePosition **:Sales Manager / Assistant Sales Manager** Report to : Managing Director Scope: 1) Projects follow up - for all core products 2) Site Survey 3) Sales Enquiry Main Duties and Responsibilities: - 1. Follow-up on the projects under design, tender & awarded stage. 2. Leading the Sales Department and formulation of departmental action plans to...
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Area Manager
6 months ago
Shah Alam, Malaysia BookXcess Sdn Bhd Full time**Job Descriptions**: - Managing/overseeing the daily business operations of store, collaborating with store managers to drive sales initiatives to achieve sales targets and profitability, minimizing operating expenses, implementing sales strategies and promotional activities. - Analyse sales data and assess local market conditions, identify current and...
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Regional Account Manager
6 months ago
Shah Alam, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is an established logistics company who provides airfreight, ocean freight and contract logistics solutions across more than 120 locations globally. **Responsibilities**: Reporting to the VP Regional Sales or District Director, the Regional Account Manager will be responsible for successful strategic development of one or...
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Account Manager
8 months ago
Shah Alam, Malaysia FinexHR (Malaysia) Sdn Bhd Full timeEstablish internal controls and guidelines for accounting transactions and budget preparation. - Oversee preparation of business activity reports, financial forecasts, and annual budgets. - Oversee the production of periodic financial reports. Ensure that the reports comply with accounting principles or financial reporting standards. - Responsible for tax...
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HR & Admin Manager
6 months ago
Shah Alam, Malaysia Career Channel Executive Search Full timeare currently seeking a highly skilled and experienced Human Resources Manager to join our dynamic team. This is an exciting opportunity to contribute to our company's growth and success by managing and developing our human resources strategies and programs. Duties/Responsibilities: Plan and execute Staff Compensation and Benefits.Managing the Training and...
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Public Relations Manager
6 months ago
Shah Alam, Malaysia Big Bad Wolf Books Sdn Bhd Full timeWe are seeking a creative Public Relations Manager/Senior Manager to oversee our communications and media relations. In this role, you will develop communication strategies to engage customers, increase brand trust, and cultivate and maintain positive relationships with media contacts. **Duties & Responsibilities**: - Build and develop publicity strategies...
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Restaurant Manager
6 months ago
Shah Alam, Malaysia Warung Makan Full timeCoordinating daily restaurant management operations. - Delivering superior food and beverage service and maximizing customer satisfaction. - Liaising with customers, employees, suppliers, licensing authorities and sales representatives. - Responding efficiently and accurately to restaurant customer complaints and enquiries. - Conducts daily inspection of...
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Assistant Account Manager
6 months ago
Shah Alam, Malaysia Talent Houz Consulting & Services Full timeAs an Assistant Account Manager, you will be responsible for a wide range of finance and accounting activities. **Your primary duties will include**: - Full-set account management - Preparation of comprehensive management reports - Handling inventories, including product costing - Managing accounts payable - Credit control and reconciliation - Cash Flow...
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Area Operations Manager
6 months ago
Shah Alam, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time**Area Operations Manager** The Area Operations Manager (AOM) is responsible for process management and actively assists in management of daily activities including the coordination of contracted employees, escalation management, open call management and other duties as directed by Executive VP, Area VP and Regional Service Managers (RSMs). The AOM ensures...
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Channel Manager
6 months ago
Shah Alam, Malaysia Eduspec Holdings Berhad Full timeJob Responsibilities: - Developing and implementing business strategies and plans to achieve company goals in Malaysia. - Conducting market research to identify new business opportunities and understand customer needs and preferences in the local market - Building and maintaining relationships with key clients, partners, and stakeholders in Malaysia. -...
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Assistant Purchasing Manager
6 months ago
Shah Alam, Malaysia Only World Group Berhad Full time**JOB ROLE** Responsible to assist the Purchasing Manager to purchase all materials to the company’s exact business requirements by collating and analysing order requirements and supplier information and provide administrative support to the Purchasing Team. **JOB DUTIES** 1. Manages commercial and supplier aspects of product development and...
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Agile Manager
8 months ago
Shah Alam, Malaysia Ideagen Full timeRole Purpose: As an Agile Manager, you will play a pivotal role in leading a team of Scrum Masters; you will be responsible for leading and facilitating agile practices within our organization to drive efficient and effective project delivery. You will play a crucial role in fostering a culture of agility, continuous improvement, collaboration, and delivery...