Chat Support Advisor

**DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

Our company is seeking a skilled and enthusiastic individual to join our team as a Social Media Chat Support Specialist. As a chat support specialist, you will be responsible for delivering excellent customer service through social media channels. Fluency in Vietnamese and strong communication skills are essential for this role. **Responsibilities**: -...

Languages - Mandarin Profile - Social Media -Chat Support Location - KL Sentral Hours of Operation - 24*7 Min. Requirements - Fresh Grads (Able to speak and write in Simplified and Traditional Mandarin) Education - Degree - No CS experience / Diploma - 1 year CS experience / High school - 3 years CS experience **Salary**: RM3,500.00 - RM4,100.00 per...

Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...

**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Are you a dynamic individual fluent in Vietnamese and passionate about providing exceptional customer support? We are seeking a talented Chat Support Representative to join our team and elevate our customer service experience to new heights. As a crucial member of our support team, you will play a pivotal role in assisting and engaging with our diverse user...

**Position: Mandarin Customer Service Chat Support** **Location: KL Sentral (near LRT)** **Working Hours**: - Monday-Sunday (5 working days + 2 days off) - Rotational Shifts (weekend & public holiday) - 24/7 working shift ( 8 hours + 1 hour break) **Requirement**: 1.Fresh Graduate-Diploma/Degree 2.SPM-1 year customer service experience 3.Fluent in...

Position: Mandarin-Speaking Chat Support Representative Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our dynamic team as a Mandarin-speaking Chat Support Representative. In this role, you will primarily be responsible for assisting our users with their inquiries and providing excellent service via our...

Position Overview: **Responsibilities**: 1. Respond to customer inquiries and provide accurate and timely information via live chat on social media platforms in Japanese. 2. Handle customer complaints and resolve issues in a professional and efficient manner to ensure customer satisfaction. 3. Provide product information and assist customers with order...

**Position**:Social Media Chat Support ( Mandarin + English ) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including one hour Break) - **Requirement**: Fresh Grads (Able to speak and write in Simplified and Traditional Mandarin) - **Experience **:one year experience in customer service -...

**Position Title**:Customer Service Advisor **Onboarding Date Required**: 29th April 2024 **Language Requirement**:Mandarin (Native) + English (B2) + Malay (Average if possible) **Location**:KL Sentral **Working hrs**:7.00am - 9.00pm shift (5 working days per week including weekend) **Job scope**: - Provide technical support and advise verbally in...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...

Are you a social media enthusiast with exceptional communication skills in Vietnamese? Do you enjoy helping others and providing top-notch customer service? We are looking for talented individuals to join our team as Chat Support Representatives! As part of our dynamic team, you will have the opportunity to interact with users from all walks of life,...

Job Summary: We are seeking a highly motivated and enthusiastic individual fluent in Vietnamese to join our team as a Social Media Customer Support Specialist In this role, you will provide exceptional customer service and support to users on various social media platforms. As a trusted representative of our organization, you will be responsible for...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management...