Sales and Services Engneer

3 weeks ago


Shah Alam, Malaysia White Umbrella Sdn Bhd Full time

**As a Sales and Service Engineer at White Umbrella Sdn Bhd, your exciting yet challenging job description are as below;**
- Maintain, repair (faults, servicing, conduct preventive maintenance strategies) and updating user manuals of equipment.
- Deploy technical presentations to explain our company's products and services to customers.
- Discuss equipment needs and system requirements with customer's and client engineers.
- Collaborate with Sales team in order to understand customer requirements.
- Generating high quality sales and service leads, following up on cases after initial contact as well as promote and brand the company's reputation well.
- Logging client feedbacks as well as evaluating the data in order to create new sales and service marketing strategies to targeted customer segmentation.
- Identify areas of improvement and provide reasonable solutions for the Higher Management.
- Setting and achieving productive sales and services target to achieve.
- Provide product or equipment technical and engineering information by answering questions and requests.
- Communicate effectively with customers, engineers and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and listens to customer feedback.
- Monitors equipment wellbeing and performance with a comprehensive corrective and preventive maintenance schedule.
- Conduct safety tests and quality assurance tests on equipment.
- Able to explain an equipment technical specifications from a technical point-of-view, to customers with no technical knowledge.
- A bachelors' degree in Engineering / Electronic and Electrical / Mechatronic.
- Carries a minimum of 2 years experience in Sales and Service capacity of equipment such as medical products, freezers, environmental chamber, lab microscope or other lab and industrial equipment, will be a huge advantage.
- Strong communication skills in dealing with colleagues and customers. Able to reflect an impressive sense of customer service and convincing sales person.
- Independently trustworthy to execute task in hand and achieve targets, with less supervision.
- A leader, visionary and lead-by-example.

**Job Type**: Permanent

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

- 50% (preferred)

Application Deadline: 09/22/2023
Expected Start Date: 10/02/2023



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