Sales and Services Engneer

2 weeks ago


Shah Alam, Selangor, Malaysia White Umbrella Sdn Bhd Full time

As a Sales and Service Engineer at White Umbrella Sdn Bhd, your exciting yet challenging job description are as below;

  • Maintain, repair (faults, servicing, conduct preventive maintenance strategies) and updating user manuals of equipment.
  • Deploy technical presentations to explain our company's products and services to customers.
  • Discuss equipment needs and system requirements with customer's and client engineers.
  • Collaborate with Sales team in order to understand customer requirements.
  • Generating high quality sales and service leads, following up on cases after initial contact as well as promote and brand the company's reputation well.
  • Logging client feedbacks as well as evaluating the data in order to create new sales and service marketing strategies to targeted customer segmentation.
  • Identify areas of improvement and provide reasonable solutions for the Higher Management.
  • Setting and achieving productive sales and services target to achieve.
  • Provide product or equipment technical and engineering information by answering questions and requests.
  • Communicate effectively with customers, engineers and other technicians to ensure that services are delivered effectively.
  • Promptly following up on service requests and listens to customer feedback.
  • Monitors equipment wellbeing and performance with a comprehensive corrective and preventive maintenance schedule.
  • Conduct safety tests and quality assurance tests on equipment.
  • Able to explain an equipment technical specifications from a technical pointofview, to customers with no technical knowledge.
  • A bachelors' degree in Engineering / Electronic and Electrical / Mechatronic.
  • Carries a minimum of 2 years experience in Sales and Service capacity of equipment such as medical products, freezers, environmental chamber, lab microscope or other lab and industrial equipment, will be a huge advantage.
  • Strong communication skills in dealing with colleagues and customers. Able to reflect an impressive sense of customer service and convincing sales person.
  • Independently trustworthy to execute task in hand and achieve targets, with less supervision.
  • A leader, visionary and leadbyexample.

Job Type:
Permanent

Salary:
RM5, RM7,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

  • 50% (preferred)
Application Deadline: 09/22/2023

Expected Start Date: 10/02/2023

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