IT Infrastructure Analyst
7 days ago
As an Infrastructure Analyst, you will play a key role in the delivery of high-quality technical support for Company and the customer, whilst delivering customer satisfaction and a personalized service. This position requires troubleshooting, problem-solving and technical skills, using various diagnostic tools. In addition, you should have good inter-personal skills and a sense of initiative to provide high levels of resolution, support, escalation and customer satisfaction. You will be required to:
Ø Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.
Ø Work with your colleagues to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests.
Ø Work with a number of different infrastructure systems that may be On-Premise or Cloud based
Ø Be able to assess, triage and propose effective solutions for cases.
Ø To receive escalations and in turn know when to escalate cases to ensure timely actions are taken to effectively to achieve the highest level of customer service.
Essential Skills: Demonstrable experience in troubleshooting relevant, common technologies such as:
Ø Microsoft Windows Server Management
Ø Virtualisation (e.g. VMware, MS Hyper-V)
Ø Microsoft Exchange (e.g. Exchange 2013, 2016)
Ø Cloud Technologies (Office 365, Azure)
Ø Networking (basic troubleshooting of firewalls, routers, switches and VPNs)
Ø Security Tools (e.g. Sophos, Anti-Virus, Bitlocker)
Ø Backup Solutions (e.g. Backup Exec, Veeam)
**Job Types**: Full-time, Permanent
Pay: RM3,324.75 - RM10,298.08 per month
**Experience**:
- VMware: 3 years (required)
- Azure/AWS/O365: 3 years (required)
- windows server management operations: 3 years (required)
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