IT Infrastructure Analyst

7 days ago


Kuala Lumpur, Malaysia Nexroar solutions sdn bhd Full time

As an Infrastructure Analyst, you will play a key role in the delivery of high-quality technical support for Company and the customer, whilst delivering customer satisfaction and a personalized service. This position requires troubleshooting, problem-solving and technical skills, using various diagnostic tools. In addition, you should have good inter-personal skills and a sense of initiative to provide high levels of resolution, support, escalation and customer satisfaction. You will be required to:
Ø Maximise the use of all in-house systems to be a key member of a highly customer focused and professional Service Desk function.

Ø Work with your colleagues to effectively monitor customer systems and network performance, to process alerts and manage Incidents and Service Requests.

Ø Work with a number of different infrastructure systems that may be On-Premise or Cloud based

Ø Be able to assess, triage and propose effective solutions for cases.

Ø To receive escalations and in turn know when to escalate cases to ensure timely actions are taken to effectively to achieve the highest level of customer service.

Essential Skills: Demonstrable experience in troubleshooting relevant, common technologies such as:
Ø Microsoft Windows Server Management

Ø Virtualisation (e.g. VMware, MS Hyper-V)

Ø Microsoft Exchange (e.g. Exchange 2013, 2016)

Ø Cloud Technologies (Office 365, Azure)

Ø Networking (basic troubleshooting of firewalls, routers, switches and VPNs)

Ø Security Tools (e.g. Sophos, Anti-Virus, Bitlocker)

Ø Backup Solutions (e.g. Backup Exec, Veeam)

**Job Types**: Full-time, Permanent

Pay: RM3,324.75 - RM10,298.08 per month

**Experience**:

- VMware: 3 years (required)
- Azure/AWS/O365: 3 years (required)
- windows server management operations: 3 years (required)


  • Technical Manager

    4 weeks ago


    Kuala Lumpur, Malaysia IT Consulting Company Full time

    The Technical Manager assists our infrastructure engineers and NOC in 2nd and 3rd level support to clients. - Be the 2nd and 3rd level support to infrastructure engineers and NOC. - Report to Head, NOC on any issue that could significantly impact service experience. **Requirements**: Minimum 8 years’ hands-on experience in supporting IT infrastructure for...


  • Kuala Lumpur, Malaysia NexRoar Services Sdn Bhd Full time

    As an Infrastructure Analyst, you will play a key role in the delivery of high-quality technical support for Company and the customer, whilst delivering customer satisfaction and a personalized service. This position requires troubleshooting, problem-solving and technical skills, using various diagnostic tools. In addition, you should have good...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key responsibilities**: 1. PM is to ensure the Infrastructure requirements of the project is delivered and completed on time, within budget and within agreed project scope. 2. Liaise closely with key stakeholders on the project progress and ensure the desired results and objectives are achieved in the most efficient way and meeting project...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key responsibilities**: 1. PM is to ensure the Infrastructure requirements of the project is delivered and completed on time, within budget and within agreed project scope. 2. Liaise closely with key stakeholders on the project progress and ensure the desired results and objectives are achieved in the most efficient way and meeting project...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key responsibilities**: 1. PM is to ensure the Infrastructure requirements of the project is delivered and completed on time, within budget and within agreed project scope. 2. Liaise closely with key stakeholders on the project progress and ensure the desired results and objectives are achieved in the most efficient way and meeting project...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key responsibilities**: 1. PM is to ensure the Infrastructure requirements of the project is delivered and completed on time, within budget and within agreed project scope. 2. Liaise closely with key stakeholders on the project progress and ensure the desired results and objectives are achieved in the most efficient way and meeting project...


  • Kuala Lumpur, Malaysia IT Consulting Company Full time

    **Key responsibilities**: 1. PM is to ensure the Infrastructure requirements of the project is delivered and completed on time, within budget and within agreed project scope. 2. Liaise closely with key stakeholders on the project progress and ensure the desired results and objectives are achieved in the most efficient way and meeting project...

  • IT Analyst

    2 months ago


    Kuala Lumpur, Malaysia Z Way IT Sdn Bhd Full time

    The IT analyst is expected to take on a wide spectrum of IT-related responsibilities, including : - Implementing IT and network infrastructure and managing IT projects; - Setting up, managing, diagnosing, troubleshooting, configuring, and supporting day to day IT operations from simple network settings to firewall policies, user access, IT hardware and...

  • IT Analyst

    3 days ago


    Kuala Lumpur, Malaysia Z Way IT Sdn Bhd Full time

    The IT analyst is expected to take on a wide spectrum of IT-related responsibilities, including : - Implementing IT and network infrastructure and managing IT projects; - Setting up, managing, diagnosing, troubleshooting, configuring, and supporting day to day IT operations from simple network settings to firewall policies, user access, IT hardware and...


  • Kuala Lumpur, Malaysia Power IT Services Full time

    Solid Linux system administration skills; Red Hat Certified Engineer (RHCE) level Linux skills or better, although certifications are not required. - Strong understanding of web technology, virtualization, container and cloud based technologies (e.g: Network Load Balancing, VMWare, Docker, AWS/Azure platform). - Solid knowledge of various IT domains such as:...


  • Kuala Lumpur, Malaysia CIP Copenhagen Infrastructure Partners GmbH Full time

    **Do you want to join a global leader in renewable energy infrastructure investments?** - Copenhagen Infrastructure Partners (CIP) is looking for an experienced Investment Manager to join the Growth Markets Fund Team in Asia._ - Help us make a big green impact in the energy space. We're on a mission to drive the global renewable energy revolution, and we...

  • Project Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Duties: - Manage onboarding process for new joiners in project - Track IT Spend Paper - Monitor project financials/budget, manage PO and invoice payment processes - Track project deliverables and reporting in project status dashboard - Assist in project governance processes and audit tasks - Administer and manage Confluence, JIRA and collaboration tools -...

  • Security Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia amIT Global Solution Full time

    **Job Summary** Prometric is looking to fill the role of Security Analyst who will be responsible for implementing security measures, monitoring security processes and procedures, installing and configuring security infrastructure and periodically assisting with risk assessments and internal audits The security analyst will stay abreast of IT Security...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...

  • Business Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Company Full time

    Key ResponsibilitiesBe responsible for requirements Engineering, Design, Solutioning.Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team.Deliver high quality, detailed business requirement and functional design documentation.Facilitate workshops with business and...

  • B2b Solution Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    HI ABOUT US: We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. ABOUT CLIENT: Our client is a Tier-1 System Integrator and global leader in providing IT...

  • Data Designer Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Power IT Services Full time

    Job Title: Data Designer Analyst Required Technical Skill Set : EDW design & development in BigData Platform Desired Competencies Must Have 5+ Years in Insurance background Minimum 8 years of experience in Enterprise Data Management function including Enterprise Data Warehouse (EDW), Business Intelligence & Data Governance Data warehousing experience...

  • Content Analyst

    1 month ago


    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Content Analyst **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade...

  • Content Analyst

    6 days ago


    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Content Analyst **About us** LSEG is one of the world's leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries. We help organisations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade...

  • Service Desk Analyst

    4 weeks ago


    Kuala Lumpur, Malaysia POWER IT SERVICES Full time

    **Job Title**: Service Desk Analyst (English + Mandarin) **Location**:Kuala Lumpur, Malaysia **Experience**:3 to 8 Yrs **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** - Strong English & Mandarin Communication and inter-personal skills. - Should have good experience in troubleshooting hardware issues for both desktops and laptops. -...