Medication Support Liaison

2 weeks ago

Kuala Lumpur, Malaysia Axios International Full time

**Position: Medication Support Liaison**

**Position Purpose**

The **Medication Support Liaison (MSL) **will assist the Patient Care Liaison in managing drug access program(s) by liaising with hospitals, pharmacies and patients. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.

**Duties and Responsibilities**
- Ensure that current patients receive their medications promptly and without disruptions.
- Enter and update medication orders, delivery schedules, and tracking information in our system.
- Ensure patient records are complete, accurate, and up-to-date for effective medication management.
- Collaborate with pharmacies, drug distributors and pharma companies to verify data accuracy and resolve any discrepancies.
- Work closely with healthcare providers to keep them informed of any changes or updates related to medication supply and delivery.
- Proactively identify opportunities to streamline data processes and improve data quality.
- Prepare monthly monitoring reports, including patient numbers, logistics, and quality assurance data, to track program effectiveness.
- Collaborate with Axios staff to monitor and track patient files in real-time as they progress through the program.
- Maintain and update electronic program files, diligently recording patient and quality assurance data.
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Conduct administrative duties for the office.
- Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)

**Relationships**
- Work closely with program team members
- Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff

**Special Skills and Knowledge**
- Knowledge of the regions health system
- Approachability and willingness to provide excellent services
- Initiative and drive
- Diplomatic skills
- Team Player
- Good verbal and written communication skills
- Results driven
- Good organisational and coordination skills
- Ability to work autonomously
- Methodical with ability to deliver timely results
- Self-starter with strong individual drive, attention to detail, resourcefulness, and task ownership
- Ability to work in a challenging, fast-paced environment
- Proficiency in standard computer software (word-processing, excel, PowerPoint presentations, databases) and the internet

**Competencies**
- Application of job knowledge
- Concern for order and quality
- Adaptability and flexibility
- Dependability
- Teamwork

**Educational Background and Experience**
- A degree in Scientific or Healthcare related degree
- 1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
- Fluency in English.
- Experience in data monitoring and management is an advantage
- Experience coordinating and handling logistics/supply chain is a plus
- Experience in customer service management is a plus
- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
- Flexibility in ability to travel as well as working hours is essential

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