Customer Service

1 month ago


Melaka, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

**Primary Job Functions**:

- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**Minimum Requirements**:

- Educational Requirements:

- Local Malaysian: Completed SPM preferably with at least one (1) year work experience (any field) but not required
- Foreigner (MDEC Requirements) Bachelor’s Degree Graduate - preferably with at least one (1) year work experience (any field) but not required
- Diploma Graduate - must have at least three (3) years work experience
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

**Job Types**: Permanent, Fresh graduate

Pay: From RM2,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Are you able to speak in Mandarin?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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