Online customer service assistant

1 month ago


Melaka, Malaysia Proton Holdings Berhad Full time

Job Description:We are looking for a dedicated and energetic Online Customer Service Assistant to join our team at Proton Holdings Berhad in Malacca City, Melaka, MY. As an Associate Level role, the ideal candidate will have a minimum of 3 years of experience in customer service.Responsibilities:- Respond promptly to customer inquiries through various online channels, including email, chat, and social media- Provide accurate information about our products and services- Resolve customer complaints and issues in a professional and timely manner- Maintain a positive and empathetic attitude towards customers at all times- Collaborate with other team members to ensure customer satisfaction- Utilize analytical skills to identify trends and suggest improvements to our customer service processes- Demonstrate emotional intelligence in dealing with challenging situationsRequirements:- Energetic and confident personality- Strong analytical skills- High emotional intelligence- Excellent communication skills- Previous experience in customer service is preferred- Proficiency in using online customer service tools and platformsBenefits:- Training and professional development opportunities- Profit sharing incentives- Visa sponsorship for eligible candidatesWorking Environment: Our working environment at Proton Holdings Berhad prioritizes understanding and empathy in all interactions. We value diversity and inclusivity, and encourage our team members to collaborate and support each other on a daily basis.Deadline to apply: May 14, 2024Equal Opportunity Statement: Proton Holdings Berhad is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, or sexual orientation. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. How to apply: Apply on Grab Jobs and you will be notified if shortlisted for the job.


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