App Support Officer L City Square L Chinese Speaker
4 days ago
**Responsibilities**
- Attend to online user enquiry, assist them to solve any basic apps issues
- Handle escalations and manage client expectations on an ongoing basis
- Identify and document user and system issues
- Raise ticket to allow development team or vendor to resolve the issue
- Update and manage any defects, issues tickets appropriately
- Manage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis
- Be a user to test new apps and feedback the test result
- Work closely with business users and build good rapport
- Any other task assigned by superior from time to time
**Requirements**:
- Possess at Diploma/Degree in IT or equivalent
- Able to speak and write in English and Simplified **Mandarin** (MUST) language is added advantage
- Basic knowledge in Microsoft Office and IT savvy
- Excellent interpersonal skills, team player
- Comfortable working directly with end users
- Willing to work on rotational 12 hours shifts
- Ready to on duty during weekends and public holidays
- Ready to work at City Square Johor Bahru
- Welcome IT fresh graduates to apply
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
COVID-19 considerations:
- Test Kit provided by company
- Sanitizing regularly
- Hand soup & personal sanitizing of equipment is ready
- Mask on when talking
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Mandarin (preferred)
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