Workforce Management Analyst

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent - productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly reports and distribute to the GCS...

Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...

**Key Responsibilities** - Responsible for managing and ensuring the service level agreements for various programs are met - Manage the call volume, daily attendance and program break schedules - Analyse data to outline reasons for under/over performance and recommend actions to improve performance - Assist with creation of metrics and targets to meet...

**Position Snapshot** - Location: Kuala Lumpur, Malaysia - Company: Nestrade Procurement Division - Act. Rate: Full-Time Act. Rate 100 % - Type of contract: Permanent Genuine opportunities for career development, training, and personal development. Attractive and dynamic international working environment. Modern “smart office” locations providing...

**Job**: Operations **Primary Location**: Asia-Malaysia-Bukit Jalil KL **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 20/Feb/2024, 4:39:25 AM **Unposting Date**: Ongoing **Role Responsibilities** The job fits within the Performance, Planning and Governance (PPG) team in Financial Crime Surveillance Operations (FCSO) reporting...

About Company: amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in...

**JD - HR Analyst** - Working arrangement will be flexible (60/40) - first 2 months required to be in office for training 12 Months Contract Position **Key accountabilities** - Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes. - Provide support to employee and organisation as and when required...

Great that you're thinking about a career with BSI! Job Title: Finance Analyst Location: Kuala Lumpur, Malaysia About the role: At an exciting time of growth at BSI, we are looking for a Finance Analyst to join our busy and diverse Financial Accounting Team. You will be responsible for all Accounts Payable / General Ledger tasks and carry out General...

Look for CM Analyst/Consultant role - ** 2-3 years experience in Change Management**: - Involve in developing policy and procedures for Change Management operation - Involve in registering risk management for Change Management

**JOB PURPOSE/ROLE/SUMMARY** **KEY RESPONSIBILITIES** - Responsible to translate the business requirements into technical documents and business diagram in compliance with Allianz prescribed standards in order to facilitate the development of accurate functional specification. - Delivery of the documentation in accordance with the timeline. - Acting as an...

Role: Business Analyst Working Mode: On Site **Job Type**: CDM (Contract Direct Hire) - after completing 12 months will convert as Perm employee of Skill Quotient Job Location: Kuala Lumpur Experience: More than 5 years of experience as Business Analyst and Cybersecurity in Software Development Industry Only Local Malaysian preferred **JOB...

**Role Summary** We're seeking a Billing Analyst to handle billing operations within our accounting department. Your role will involve issuing invoices accurately to ensure revenue consistency. You'll need a sharp eye for detail and the ability to work independently to meet deadlines. As a Billing Analyst, you'll oversee accounts receivable, ensuring...

About the company Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently - through the services we deliver and the people we...

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics...

Job Description: Business Analyst Malaysia - Minimum 7+ years of professional experience as business change analyst in financial markets related banking products, - Has experience on Crypto currencies and CASP monitoring - Degree (or similar) in Engineering and MBA is preferred - A strong understanding of Cash Management systems or Payment Systems or Core...

**Job description** - Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist. - Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to...