Ad, Fcso Workforce Management Lead

3 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 20/Feb/2024, 4:39:25 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

The job fits within the Performance, Planning and Governance (PPG) team in Financial Crime Surveillance Operations (FCSO) reporting directly to the Director, FCSO Financial & Workforce Management Lead. Main responsibility is to oversee department’s delivery against committed financial and headcount targets and provide financial and headcount transparency to FCSO management team to enable their delivery against set financial targets. Key deliverables include headcount reporting and planning, capacity planning, financial analysis, performance measurement and business efficiency of the team.

Strategy
- Support the delivery of the strategic agenda for FCSO Performance, Planning & Governance.

Business
- Support the reporting of headcount and planning, capacity planning and financials for FCSO.

Processes
- Headcount Management and Planning
- Prepare monthly Headcount Report, Headcount Outlook, Attrition report and Business Management Forum reports/dashboard
- Management all Job Requisitions from Business Management Portal to Success Factor submission
- Manage all new/replacement requests for Head of PPG/ Head of FCSO approval
- Provide insights and challenge functions on headcount planning
- Provide adhoc analysis of headcount planning for strategy related request

Capacity Management and Planning
- Maintain capacity planning models for all FCSO functions, ensuring appropriate levels of governance and change management are in place to provide transparency
- Working with Function Heads, as well as the Infrastructure team and utilizing MSTR and other data, ensure that capacity planning models are regularly reviewed to ensure they are providing accurate estimations of capacity requirements
- Provide insights and challenge functions on capacity management.
- Coordinate Budget and Forecast in line with timeline as defined by Group Finance & our business partners
- Lead timely review of cost performance and delivery of saves against multi-year road map

Stakeholder Management
- Building strong, influential & trusted stakeholder relationships at all levels; with focus on senior group level stakeholders
- Act as a conduit between all key stakeholders and the management team to ensure that our strategic agenda is delivered effectively despite potentially conflicting agendas & priorities of our stakeholders

People & Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
- Employ, engage and retain high quality people, with succession planning for critical roles

Risk Management

Governance
- Support the development of and be responsible for maintenance of governance related artefacts such as the Workforce Management Operating Instruction (DOI),

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Support FCSO Performance, Planning & Governance to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders
- Head of FCSO
- FCSO MT
- Functional Leads
- TTO Central Team

Other Responsibilities
- Embed Here for good and Group’s brand and values in FCSO Performance, Planning & Governance; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS
- Academic or Professional Education / Qualifications; Degree with at least 6 to 10 years of working experience, preferably business management, Budgeting and target planning
- Excellent interpersonal and communication skills required to negotiate internally with senior stakeholders.
- Good knowledge of MS Excel, Powerpoint and experience with developing presentation packs.
- Organised, meticulous and self-driven.
- An eye for details
- Strong ability to juggle multiple priorities, thrive under pressure and work to tight deadlines.
- Ability to work in a flex

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