Workforce Management Associate

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

About KlookWe are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

**Position Snapshot** - Location: Kuala Lumpur, Malaysia - Company: Nestrade Procurement Division - Act. Rate: Full-Time Act. Rate 100 % - Type of contract: Permanent Genuine opportunities for career development, training, and personal development. Attractive and dynamic international working environment. Modern “smart office” locations providing...

**Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. **Job Descriptions** - Evaluate client needs and create customized solutions that meet their financial requirements. - Build and maintain relationships with...

**Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. - Evaluate client needs and create customized solutions that meet their financial requirements. **Job Descriptions** - Build and maintain relationships with...

**Job**: Operations **Primary Location**: Asia-Malaysia-Bukit Jalil KL **Schedule**: Full-time **Employee Status**: Permanent **Posting Date**: 20/Feb/2024, 4:39:25 AM **Unposting Date**: Ongoing **Role Responsibilities** The job fits within the Performance, Planning and Governance (PPG) team in Financial Crime Surveillance Operations (FCSO) reporting...

**Key Responsibilities** - Responsible for managing and ensuring the service level agreements for various programs are met - Manage the call volume, daily attendance and program break schedules - Analyse data to outline reasons for under/over performance and recommend actions to improve performance - Assist with creation of metrics and targets to meet...

Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. Our teams partner with organisations to help them manage the...

Kuala Lumpur Full Time About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked...

**Job Description**: We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs...

Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent - productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly reports and distribute to the GCS...

Job Highlights - Exposure with Listed Companies & MFRS/IFRS audit - ACCA Platinum Approved Employer with study & exam leaves provided - Structured career progression with tailored training program Job Description RESPONSIBILITIES: - Assist audit seniors in carrying out audit tasks - Auditing selected areas of a financial statements and note disclosures -...

**DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. - Drive overall reduction of cost by working closely with Operations Managers in improving agent productivity. - Implement analysis, reporting and management tools provided by GWFM - Prepare daily/weekly/monthly...

Responsibilities: - Generating new business leads and setting appointments - Negotiating shipping rates with carriers or airline - Managing daily shipping schedules and dispatching trucks for freight pickup - Maintaining regular contact with existing clients to determine their daily and weekly shipping needs - Providing responsive customer service and...

We are hiring Customer Service Assistant Manager (Mandarin Speaker) Salary Range: RM3000 - RM4500 **Key Responsibilities**: - Assist the Manager in overseeing the daily operations of the CS team and provide guidance and support for handling 2nd level issues. - Collaborate with the CS Team Lead to identify and implement process improvements aimed at...

Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. Our globally integrated solutions support global workforce...

-Job description **Why join us?** Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and...

Job Title: Management AssociateLocation: Kuala Lumpur, MalaysiaCompany Overview: We are a leading private equity and venture capital firm with a focus on investment opportunities across various sectors in Malaysia and beyond. Our mission is to identify and support high-potential businesses, driving growth and delivering value to our investors.Job Summary: We...